Global Events Production Co-op

Summary

Join HubSpot's Global Events Production Co-op team and play a critical role in executing INBOUND 2025, HubSpot's largest marketing event. This full-time, remote or in-office (Cambridge, MA) co-op runs from July to October 2025. You'll gain hands-on experience in live event production, customer service, and project management. Responsibilities include supporting event logistics, managing customer inquiries, resolving issues, updating support articles, and handling attendee information. The ideal candidate is a detail-oriented, collaborative team player with strong communication and customer service skills. This is a fantastic opportunity to contribute to a major event and build your event production experience.

Requirements

• Currently enrolled in an educational program through December 2025
• Ability to travel to San Francisco for INBOUND support in September
• Ability to work full-time (40 hours/week) from July-October 2025
• Someone with a Growth mindset, a go-getter, and comfort with ambiguity
• Strong communication, customer service, and project management skills
• Strong interest in event production and event/meeting planning and production

Responsibilities

• Support event production and management by assisting with INBOUND and Partner Day logistics, preparing event materials, helping with setup and breakdown, taking detailed notes during production meetings, assisting with event supplies, and providing general support to the production team while learning about all aspects of live event execution
• Oversee the INBOUND and Partner Day customer service inboxes, respond to all inquiries, and provide customers with event information. Act as a brand ambassador for INBOUND and provide world-class service to all customers who contact our customer service inbox
• Resolve customer issues and complaints promptly through email pre-event and during the event. Assist with day-to-day attendee and HubSpotter communication, such as our slack channels, and online communities
• Update Support Articles and Saved Replies, including editing old resources and adding or updating them as new themes emerge
• Achieve a thorough understanding of our event experience, registration platform, attendee communications platform, and tech products to better provide attendee support
• Handle refunds, discounts, and attendee payment information with accuracy and attention to detail. Research, review, and organize data to help support strategic decisions related to production, such as reviewing attendee feedback
• Work with established team project management tools to track and organize all project-related deliverables
• Help with organization, review, and collection of assets or information needed in the creation of production-related deliverables, such as sponsorship, marketing, content, and creative deliverables
• Additional responsibilities, as needed in producing large-scale events

Preferred Qualifications

• Experience in customer service for large-scale events and B2B support is a plus
• Are confident, ask questions, participate, and take the initiative to assist where they see opportunity
• Work well autonomously after being given instruction; remain organized and are detail-oriented
• Can form strong connections with their colleague(s), internal stakeholders, and external vendors
• Is an extremely collaborative thinker and team member with an interest in learning and contributing to the production of various events at all stages of production
• Excellent written communication skills; able to effectively communicate to all levels of management and customers
• Creative problem-solver with genuine curiosity about AI and its potential to transform industries, who can bridge the gap between technical innovation and practical business applications
• Comfortable working with event registration tools and customer service tools

Benefits

• Company covers travel to San Francisco
• Cash compensation range: 25 USD Hourly
• This cash compensation includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay
• Remote OR in office in Cambridge, MA