Global Medical Information and Content Lead

Summary

Join Scholar Rock as their Medical Information and Content Lead, reporting to the Head of Scientific Communications and Medical Excellence. You will be responsible for developing and implementing the Medical Information strategy, overseeing the Medical Information Call Center, ensuring timely and accurate responses to medical inquiries, and leading the creation of medical content. This role requires a comprehensive understanding of medical information, strong project management skills, and excellent medical writing abilities. The position necessitates collaboration with cross-functional teams to maintain scientific accuracy and regulatory compliance. A minimum of 20% travel is required. The ideal candidate will possess an advanced degree in life sciences and at least 5 years of relevant experience in the biotech industry.

Requirements

• Advanced degree in life sciences (e.g. PharmD, PhD, MD, or equivalent required)
• Minimum of 5 years of relevant experience in Medical Information, Medical Communications, or related function in the biotech industry
• Experience in content creation, review, and approval processes; strong knowledge of regulatory guidelines and compliance requirements
• Strong scientific writing and written communication skills
• Ability to interpret clinical data and present it clearly and accurately
• Ability to thrive in a fast-paced environment with strong ability to simultaneously handle multiple activities, prioritizing and pivoting as necessary
• A minimum of 20% travel is required

Responsibilities

• Develop and implement the Medical Information strategy, including inquiry management process, standard response letters (SRLs), FAQs, and escalations as needed
• Oversee the day-to-day operations of the Medical Information Call Center (MICC), including vendor and agent performance, training, quality monitoring, and compliance with SOPs and regulatory standards
• Ensure the MICC agents are equipped with up-to-date scientific content and trained to respond accurately and professionally to HCP inquiries
• Review and triage Medical Information Request Forms (MIRFs) submitted by MSLs ensuring accurate, timely, and compliant delivery of medical responses in alignment with internal processes
• Monitor and analyze inquiry trends and insights to inform scientific communications and strategic planning
• Lead the creation and approval of Medical Information content including FAQs, SRLs, and Custom Response documents
• Partner with cross-functional teams to ensure scientific accuracy and compliance with regulations
• Serve as a Subject Matter Expert for medical content and information processes; provide training and guidance to internal stakeholders on Medical Information Systems and processes
• At times, serve as a member of the Medical Review Committee and Promotional Review Committee to ensure scientific accuracy of Medical and Promotional assets
• Provide support to ongoing global medical congress initiatives
• Lead development of the monthly Medical Information dashboard
• Other duties as periodically assigned