Global Rebate Operations Analyst

Summary

Join Western Digital as a Rebate Settlement/Payout Lead, responsible for planning and executing rebate settlements for a global customer base. You will serve as the global process owner, driving improvements and alignment across all aspects of rebates and claims. This role requires active engagement with various internal teams and external customers to resolve issues and streamline processes. You will provide guidance and support to offshore analysts, troubleshoot disputes, and ensure compliance with internal controls and customer satisfaction. The position also involves supporting key business targets and enterprise-wide tool implementations.

Requirements

• Project management skills
• Ability to manage and drive projects to completion, managing stakeholder expectations and timelines
• Fundamental awareness of accounting principles

Responsibilities

• Lead the planning and execution for Rebate Settlement/Payout for WD's global customer base (OEM + Distributor + Retail)
• Serve as global process owner to drive improvements and alignment across all aspects of rebates and claims settlements, as we harmonize rebate programs across all subsidiaries
• Actively engage counterparts in Sales, Sales Operations, Marketing, Pricing, AR Collections, Finance budget management and across all segments of the supply chain to resolve and avoid customer concerns regarding rebate settlement. Identify opportunities for efficiency, aligns stakeholder interests and drives solutions to streamline current practices
• Provide functional guidance, training and support to off-shore Rebate Analysts to ensure Rebate payments are made accurately and timely on verified and validated criteria
• Troubleshoot issues related to rebate disputes & deductions to determine cause, provide solutions, and manage operational escalations related to Rebate Settlement
• Engage directly with the global customer base to ensure healthy relationship dynamics as well as drive process improvements through the POS to Rebate Settlement interaction
• Includes conflict resolution as it relates to disputed rebate payments, problem solving and customer negotiations
• Ensure Rebate Settlement meets all internal controls requirements and external customer satisfaction
• Assist with key periodic (month end close, quarter close, year-end etc.) business targets
• Support enterprise-wide ERP, Rebate and Inventory tools implementations

Preferred Qualifications

• Knowledge of Distribution Channel Management and Accounts Receivable
• Bias for action, ability to manage global stakeholders Leadership and strong business partnering across supply chain, pricing & sales-related organizations
• Systems aptitude, with knowledge of Model N, Oracle & SAP desired

Benefits

• Paid vacation time
• Paid sick leave
• Medical/dental/vision insurance
• Life, accident and disability insurance
• Tax-advantaged flexible spending and health savings accounts
• Employee assistance program
• Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
• Tuition reimbursement
• Transit
• The Applause Program
• Employee stock purchase plan
• The Western Digital Savings 401(k) Plan
• Short-Term Incentive (STI) Plan
• Long-Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents