Growth Enrollment Specialist

Summary

Join Carda Health, a fast-growing startup revolutionizing cardiac rehabilitation, as their Growth Enrollment Specialist. You will own and improve processes to drive growth, serving as the inside sales representative. Collaborate with a small team and cross-functionally with clinical, marketing, and engineering teams to ensure a delightful patient experience. This role requires 2+ years of inside sales B2C experience, strong attention to detail, and excellent communication skills. You'll be responsible for patient enrollment, navigating financial conversations, and improving operational processes. The ideal candidate possesses a growth mindset and excels in fast-paced environments.

Requirements

• 2+ years of experience in a inside sales B2C role with a track record of owning and scaling company processes
• Strong attention to detail
• Ability to work in a fast paced environment with little direction
• Highly collaborative and excellent written and oral communication skills. It is imperative you are able to clearly and effectively interact with members of our team in a remote environment
• Inherent growth mindset: you are always focused on improving faster and getting the team to do the same
• Ability to track and report on a key metric or several key metrics that define your success

Responsibilities

• Serve as the first point of contact for patients who come to us by way of referral or website
• Handle questioning and feedback from all consumers who are interested in enrolling
• Convert patients by enrolling them in our program
• Navigate financial and subscription plan conversations with patients
• Ensuring a smooth scalable patient enrollment process
• Insurance enrollment and credentialing
• Handling inbound non-clinical support and enrollment inquiries
• Work with Carda’s clinical staff and staff at referring physician offices to improve operational processes
• Leverage technology & internal teams to answer patient questions accurately and resolve challenges thoroughly
• Work closely with our product and marketing team to define clinical workflow priorities and determine the most high impact product changes
• Execute on other strategically important projects, such as care package fulfillment and marketing funnel enhancements to ensure we delight our patients and customers

Preferred Qualifications

• Health-tech experience
• Medical office administration experience
• Experience and desire to work remotely (our whole team is remote)
• Prior experience using technology tools including GSuite, ZenDesk, Slack