HiveWatch is hiring a
GSOC Operator

Summary

Join a dynamic team at HiveWatch as a GSOC Operator and contribute to the evolution of the physical security industry. As a key member of our Global Security Operations Center, you will be responsible for supporting multiple clients in diverse locations through the use of best-in-class technology. You will work collaboratively with leadership teams to prepare for, respond to, and recover from incidents and crisis events that may impact customers.

Requirements

• Minimum 3 years experience working with or in a communications or operations center, or other related role
• Must be willing to learn unfamiliar technical systems
• Must have availability for overnight shift work
• Strong customer service/interpersonal skills, especially during times of crisis
• Must have a reliable means of communication (i.e., email, cell phone)
• Must have a reliable means of transportation (public or private)
• Must be willing to sign a confidentiality agreement, and maintain confidentiality at all times
• Must be able to pass a background check and drug screen upon the extension of a conditional employment offer

Responsibilities

• Represent and display the HiveWatch core principles of customer service and professionalism
• Utilize multiple software platforms and technologies to answer routine and emergency calls, monitor access control alerts and video feeds, open source threat intelligence, and information from mass-communication tools
• Be able to prioritize and make decisions under stress
• Maintain various records of communications and events in a concise manner
• Work collaboratively with HiveWatch’s and clients’ leadership teams to prepare for, respond to, and recover from all incidents and crisis events that may impact our customers
• Communicate and disseminate information, using established communication vehicles, to key partners using best practices
• Take an active role in position-related projects and utilize experience and judgment to contribute to the on-going evaluation and improvement of operations and systems
• Maintain composure during critical incidents and emergencies
• Comply with all HiveWatch rules and guidelines, to include safety rules and guidelines, and maintain strict confidentiality
• Strong written and verbal communications skills across various platforms (email, slack, phone, etc.)
• Ability to generate concise reports from verbal or written sources

Benefits

• Health Benefits: Medical, Vision, Dental and Life Insurance
• Cutting edge solutions in an emerging field with lots of growth potential
• Generous compensation packages
• 401K
• Paid Time Off
• Family friendly & compassionate work culture