GTS Specialist

Summary

Join our team as a Systems Support Specialist and contribute to the maintenance of systems infrastructure, recovery methods, and life cycle management for OT infrastructure and manufacturing applications.

Requirements

• Cisco networking - fundamental level CCNA plus Advance awareness of TCP/IP and common ports  and protocols.  OSI model
• Understanding of NAT
• Windows server and desktop OS - proficient
• Comptia A+ network+, security+, certificate a plus
• Familiarity of Industry 4.0 standards
• Familiarity with OT Devices from multiple vendors.  (PLC, HMI, SCADA, MES)
• Proficient in Visio or draw.io for building diagrams

Responsibilities

• Has expertise for the maintenance of systems infrastructure and recovery methods for systems running MS Windows, VMware, LAN devices, and applications process
• Performs systems upgrades for security, problem solving reasons among others
• Conducts disaster recovery in accordance with existing procedures
• Provide third level support and advanced Analysis
• Providing time estimates for resolution of problems
• Organizes or contributes to project
• Prioritizing tasks needed for project completion
• Adhering to IS standards, including change management standards and ITIL
• Keeps up to date with corporate IT (security & privacy o.a.) regulations and applies where appropriate
• Executes configuration and capacity management of IT/OT infrastructure
• Design and maintains infrastructure for automated monitoring or procedures for manual monitoring
• Instructs outsource partner (TCS) as part of change management
• Remote connectivity of Vendors via approved remote solution