Hardware Standards Engineer

Summary

Join ServiceNow as a Hardware Standards Engineer and become a key member of the team responsible for global hardware design, standards, and architecture. You will develop and maintain hardware standards for datacenters worldwide, build documentation for server, storage, and cloud service provider solutions, and collaborate with vendors and cloud providers (AWS, Azure, etc.). This role involves ensuring continuity of supply, evaluating new technologies, and working directly with hardware manufacturers. The ideal candidate possesses datacenter and technical program management experience, along with expertise in enterprise server and storage solutions. Some travel is required.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 2+ years of datacenter technician and/or technical program manager experience required
• 2+ years of experience in at least two of the following areas: enterprise server solutions, enterprise storage solutions, rack-level power design/management, complex network cabling design
• Basic understanding of AC/DC power calculations
• Critical attention to detail is a must
• Demonstrated ability to drive complex problems to resolution
• Some travel required for first article inspections, trade shows, etc
• Bachelor's degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or related field
• Excellent communication and customer skills, problem solving, conflict management, listening, time management and interpersonal skills required. Must be able to communicate at a level appropriate to the audience

Responsibilities

• Develop server, storage, and full-rack hardware standards that govern deployments to ServiceNow datacenters worldwide
• Build and maintain server, storage, cloud service provider, and rack SKU documentation
• Supports relationships with reseller/integrators, suppliers, and cloud service providers (AWS, Azure, and others.)
• Work to ensure continuity of supply by identifying and validating alternates for incumbent hardware solutions
• Work directly with hardware manufacturers to evaluate new technologies and products for use in our global infrastructure

Preferred Qualifications

Experience using the ServiceNow platform preferred but not required