Remote Head of Collections

Summary

Join us at Whizz and pedal towards success! We're seeking a Head of Collections to lead our team and drive our company’s expansion.

Requirements

• 4+ years of experience in B2C collections, with at least 2 years in a leadership role
• Fluent in English (C1-C2 level)
• Familiarity with relevant US laws, regulations, and best practices in collections
• Excellent leadership and team management skills
• Proficiency with Microsoft Office, Google Workspace and relevant collection softwares

Responsibilities

• Oversee daily operations of the collections and repossession teams, ensuring compliance with company policies and achievement of monthly targets
• Develop and implement effective strategies and tools to optimize collections and minimize overdue accounts
• Identify areas for process improvement, implement best practices, and provide training to foster a high-performance culture within the team
• Conduct regular reviews of overdue accounts, prioritize collection efforts, and present progress reports to senior management
• Collaborate with other departments, such as Customer Service, Operations and Legal, to resolve issues and ensure a seamless collections process
• Coordinate with external parties, including law enforcement or third-party agencies, when necessary to recover assets or resolve disputes
• Ensure compliance with U.S. regulations and industry standards related to collections
• Effectively manage the team in a remote work environment, maintaining productivity and accountability