Head of Customer Success

Summary

Join Vetcove's growing team as the Head of Customer Success, managing key relationships with major animal health partners. You will lead a high-performing team, develop and implement effective strategies, and travel to meet with clients. This role requires strong leadership, communication, and analytical skills. The position offers a competitive salary and benefits package, including remote work and equity. Vetcove is a fast-growing company with a mission to modernize the animal health industry. The ideal candidate will have extensive experience in account management and team leadership.

Requirements

• 10+ years of account management, relationship-based sales, or similar experience
• Previous people management responsibilities for a team of 3+
• Proven experience managing complex enterprise relationships
• An eagerness to be involved in the details of ongoing projects, despite a high-level role & title
• Strong attention to detail and project management skills
• Interest in data and more quantitative problem solving
• Ability to adapt quickly and manage many concurrent responsibilities
• Expertise in Excel, PowerPoint, and Word
• A positive attitude and team-based mentality; excellent collaboration skills
• Comfortability in a fast-paced environment

Responsibilities

• Manage a team of 8-10 people focused on supporting Vetcove’s largest manufacturer partners
• Assist in developing strategies for, implementing, and proving the effectiveness of different initiatives, alongside the team and partners
• Travel (up to 25%) to clients for in-person business reviews and strategy sessions, building strong trust
• Gather feedback to inform our commercial strategy and development priorities
• Assist in outlining and reviewing team-created materials that will be sent to clients (proposals, results decks, QBRs, etc.)
• Continually iterate on team process to optimize performance
• Conduct regular account reviews to set achievable goals and asses performance across accounts

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events