Customer Success Manager

Summary

Join Confiant's dynamic team as a Customer Success Manager and become a trusted advisor to our clients. You will cultivate strong relationships, drive account growth through strategic value selling, and ensure clients maximize their investment. Leveraging your CRM proficiency, you will identify expansion opportunities, advocate for client needs, and contribute to Confiant's success. You will collaborate with Sales, Sales Engineers, Marketing, and Product teams. This role requires strong relationship management skills and experience in B2B SaaS. Confiant offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Requirements

• 3+ years of experience in Customer Success or Account Management, in B2B SaaS with a proven track record managing enterprise or strategic-level accounts
• Demonstrated ability to build trusted client relationships , including gaining access to and influencing executive decision-makers
• Proven success in driving account growth through effective upsell and cross-sell strategies
• Deep understanding of value-based selling methodologies , with the ability to clearly communicate ROI and align solutions to business objectives
• Exceptional communication, presentation, and interpersonal skills , with the ability to engage stakeholders at all levels
• Proficiency in using CRM tools (e.g., Salesforce) to manage customer interactions, monitor account health, and support forecasting
• Strong analytical and problem-solving skills , with the ability to translate complex data into actionable insights
• Advanced proficiency in Microsoft Excel and/or Google Sheets , including experience with data analysis, reporting, and visualization

Responsibilities

• Executive Relationship Management : Build and maintain deep relationships with senior stakeholders, understanding their business goals and challenges
• Proactive Customer Engagement : Design and execute strategies to ensure customer satisfaction, product adoption, and value delivery; lead regular business reviews to align on goals and ROI
• Account Growth : Identify upsell/cross-sell opportunities; present compelling value propositions to drive expansion and revenue
• Value-Based Selling : Clearly articulate how Confiant’s solutions drive business outcomes and ROI
• CRM Usage & Reporting : Consistently update CRM with interactions, opportunities, and account health; produce reports to track trends and forecast growth
• Customer Advocacy : Act as the customer’s voice internally, collaborating with Product, Sales, and Support to address needs
• Risk Mitigation : Spot and address potential churn risks; create and implement action plans to retain accounts
• Onboarding & Adoption : Work with the Onboarding team to ensure a smooth handoff and drive strong adoption with enterprise clients
• Industry Expertise : Stay up-to-date on trends, competitors, and Confiant’s roadmap to offer strategic insights to customers

Preferred Qualifications

• Experience in the digital advertising or cybersecurity sector, particularly within SaaS or high-growth environments
• Experience using Looker or other Business Intelligence (BI) tools to create dashboards, analyze data, and tell compelling stories with insights

Benefits

• Fully Remote
• Unlimited Paid Time Off
• Sabbatical
• Stock Option Plan
• Exceptional Health Care Plans (Medical, Dental & Vision)
• FSA & Commuter Benefits
• Employee Sponsored Disability & Life Insurance
• 401(k) Plan with Automatic Employer Contribution
• Enhanced and Extended Family Leave
• Learning & Development Budget
• Yearly Office Supply Stipend
• Free Global Co-Working Membership