Foxelli Group is hiring a
Head of Customer Support

Summary

Join Foxelli Group as Head of Customer Support and lead the team in delivering outstanding experiences and contributing to sales growth.

Requirements

• 2+ Years of Leadership Experience: Proven track record of leading and motivating support or sales teams to success
• Goal-Oriented & KPI-Focused: Strong skills in setting, managing, and achieving targets that drive both customer satisfaction and sales
• Proactive Problem-Solver: Ability to identify potential issues and quickly develop effective solutions, always staying a step ahead
• Communication & Engagement Expert: Mastery in maintaining brand voice and driving customer interactions that align with our values and business goals

Responsibilities

• Lead & Inspire: Motivate and mentor your team to hit ambitious targets and maintain high standards
• KPI-Driven Performance: Set, track, and exceed key metrics like response time, customer satisfaction, and sales conversion
• Customer Experience Advocate: Ensure seamless, consistent communication across all channels while maintaining our brand voice
• Feedback to Action: Build a system that captures customer feedback and translates it into actionable insights for our marketing team
• Tech-Savvy Problem Solver: Master tools like Gorgias, Yuma, and social media platforms to streamline support processes and engage effectively

Benefits

• I am in control.: discover the true meaning of total flexibility in a 100% remote company where you have the freedom to set your own work schedule
• I am making a difference.: we're not the kind of company where you come in and remain a small, invisible part of the system. Your decisions can have a significant impact on the experiences of hundreds of thousands of our customers
• I am constantly growing.: upgrade your skills by accessing learning budgets and resources, and engaging with experts from different fields in our collaborative, flat structure
• I am strong.: to us, a healthy body really equals a healthy mind. That's why we take care of your fitness needs, whether it's covering your yoga classes, gym membership, rock climbing, or any other workouts you enjoy
• I am authentic.: we don’t subscribe to old-fashioned corporate etiquette. Be part of a relaxed work environment where talent, commitment, and ownership are the primary requirements for success
• I am well-rested.: take a much-needed break with flexible time off, generous parental leave, and a paid vacation system that increases based on your company years. Plus, enjoy the national holidays specific to your country