Intergo Telecom Ltd is hiring a
Head of Customer Success & Support, Remote - Cyprus
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Head of Customer Success & Support
🏢 Intergo Telecom Ltd
💵 ~$174k-$213k
📍Cyprus
Please let Intergo Telecom Ltd know you found this job on JobsCollider. Thanks! 🙏
Summary
Intergo Telecom is seeking a Head of Customer Success & Support to lead and manage their customer tech support and success teams, with a focus on improving customer satisfaction and retention. The ideal candidate should have a strong background in customer support, a deep understanding of the telecom industry, and proven leadership skills.
Requirements
- Bachelor’s degree in Business Administration, Communications, or a related field (Master’s degree preferred)
- 7+ years of experience in customer support and success roles, with at least 3 years in a leadership position
Responsibilities
- Lead, mentor, and develop the customer support and success teams consisting of 6 amazing professionals to achieve high performance and professional growth
- Develop and implement comprehensive customer support and success strategies aligned with company goals and objectives
- Monitor and analyze key performance indicators (KPIs) to assess team performance and identify areas for improvement
- Oversee the daily operations of the customer support team, ensuring timely and effective resolution of customer issues and tickets
- Implement and optimize support processes and systems to enhance efficiency and customer satisfaction
- Develop and execute customer success strategies to drive customer adoption, engagement, and retention
- Build strong relationships with key customers, understanding their needs and ensuring their long-term success with our products
- Work with cross-functional teams to resolve complex customer issues
- Provide training and ongoing development for the technical support team
- Provide customer feedback and insights to influence product development and improvement
- Prepare and present regular reports on customer support and success metrics to senior management
Preferred Qualifications
Proven experience in the telecommunications industry is highly desirable
Benefits
- Competitive salary and performance-based bonuses
- Paid days off per year
- Opportunities for professional development and career advancement
- A dynamic and inclusive work environment
- Fully remote opportunity or hybrid
- If you work on-site at our awesome office in Paphos, we want you energized! Free snacks, fruits, spirits and coffee for everyone
- Flexibility and work-life balance
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Please let Intergo Telecom Ltd know you found this job on JobsCollider. Thanks! 🙏