Head of Design

Summary

Join PandaDoc as the Head of Design for Quote to Cash initiatives, leading the design vision and strategy for a team focused on streamlining revenue workflows for small businesses. You will hire, retain, and develop a skilled design team, defining the Quote to Cash design strategy by understanding small business pain points. As a key design leadership member, you will build a best-in-class design organization and partner with Product and Engineering. This role demands business acumen, customer empathy, strategic thinking, and strong design skills; you will actively communicate, defend your viewpoints, and collaborate to find optimal solutions. You will drive outstanding user experiences and business goals by delivering best-in-class UX that accelerates revenue and reduces time-to-payment. You will design solutions leveraging AI to automate processes and create seamless workflows.

Requirements

• Minimum 7+ years of product design experience
• Ideally come from a similar industry, working in B2B SaaS companies with a strong emphasis on design, customer success, and user retention
• Excellent leadership skills, with 3+ years experience as a people manager
• Have a proven track record of hiring and mentoring employees, both in-person and remotely
• A strong view of what good design means
• Be detail-conscious and able to clearly articulate to a variety of stakeholders what good design looks like
• Gracefully balance bold product ideas with user satisfaction, and recognize the value of data — and also be able to look beyond simple numbers
• A customer-centric mindset with a strong desire to improve user experience
• Be deeply motivated by improving the lives of our users and making complex processes simple
• Communication, storytelling, and presentation skills that make your colleagues enjoy working with you
• Be able to communicate your ideas in a clear, compelling manner
• Have a strong ability to convince, influence, and inspire audiences on all levels
• The ability to flourish in a fast-paced environment with grace, good humor, and empathy
• Be comfortable with ambiguity and can roll with frequent change
• Advanced verbal and written English skills
• An online portfolio you'd be proud to walk us through

Responsibilities

• Lead design initiatives that streamline revenue workflows
• Work alongside the product and engineering leadership team as a respected partner
• Take a customer-centric approach to bridge the gap between revenue process challenges, user needs, and technical execution
• Champion solutions that help small businesses close deals faster and get paid sooner
• Provide mentorship to the Quote to Cash design team
• Be fully responsible for pushing your team's growth and development, as well as maintaining its high performance
• This includes organizational design, hiring, establishing team culture and design processes, and coordinating design reviews
• Design execution
• Be able to dive deeply into product design, workflow optimization, and revenue process understanding
• Design experiences that intuitively leverage AI to automate tedious tasks and create intelligent workflows, always with the goal of reducing friction in the quote-to-cash process
• Be ultimately responsible for the overall design quality and output of our Quote to Cash design team
• Work closely with other leaders and key team members
• In addition to your Product and Engineering leadership counterparts, you'll collaborate with UX Research to understand revenue workflow pain points, our Revenue teams to understand user pain points, and engineers to build and ship solutions

Benefits

• An honest, open culture that emphasizes feedback and promotes professional and personal development
• An opportunity to work from anywhere — our team is distributed worldwide, from Lisbon to Manila, from Florida to California
• 6 self care days
• A competitive salary