Head Of Education Delivery

Summary

Join HyperionDev, a leading provider of accelerated tech education, as the Head of Education Delivery. Oversee the strategic planning and daily management of onsite and online course delivery for thousands of students globally. Collaborate with academic staff to enhance student learning experiences and work with the Content & Quality team to ensure high pedagogical standards. This role requires strong leadership, project management, and organizational skills within a fast-paced environment. You will be responsible for talent acquisition within the Education Delivery team, KPI analysis and reporting, and maintaining department documentation. Success in this role demands a proven track record of exceeding targets and a passion for improving the accessibility of tech education.

Requirements

• 5+ years of education management experience
• High technical proficiency and experience with customer support and education delivery platforms such as Zendesk, Canvas and similar platforms
• An interest in designing and developing interactive learning experiences
• Interest in recent pedagogical advances in computing and online education
• Interest and experience in the coding education and ed-tech space
• Fast learner with meticulous attention to detail
• Experience managing large budgets, hiring and firing, and defining company culture and processes at scale
• Extreme ambition and a track record of exceeding targets
• Excellent leadership skills
• Excellent project management skills
• A problem-solving and positive attitude
• Excellent written and oral communication skills
• Start-up mentality and the desire to see the company succeed
• An interest in the future of developer education, assessments, tooling and online learning

Responsibilities

• Partake in all strategic planning of the learner experience
• Work with academic staff to ensure all daily functions and support mechanisms are well executed
• Oversee the talent requirements for Education Delivery and then supporting the talent acquisitions process
• Analyse and report on all Key Performance Indicators and report on this on a bi-weekly basis
• Assist with the creation, reviewing, and updating of department documentation including policies & procedures
• Enforce all academic policies and students code of conduct, and deal with any matters that are handed over by support based on the escalations policy
• Deal with all education student disciplinary tasks

Preferred Qualifications

• Bachelor's degree in relevant field of study
• 2+ years overseeing education delivery in an online education environment
• 7+ years of project management experience or education management experience, specifically in an education business
• 5+ years of managing or co-managing academic staff or academic teams in a tertiary education setting
• Experience in designing and developing interactive learning experiences or setting processes around learning experiences is advantageous
• A basic understanding of coding and Computer Science

Benefits

• Flexible & remote working : We are a remote-friendly organisation and offer flexible work options
• Annual leave and medical benefits : We provide up to 20 annual leave days as part of our leave policy, as well as health insurance or medical aid benefits for our staff
• Join the heart of tech in Africa, the US, and Europe : You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest performing tech companies in the space, with a founding team that draws their former experience from companies such as Google, Amazon, GetSmarter/2U, & Yoco
• Life-changing work : Solve real problems that make education and tech careers accessible to those who need it most: you're allowed to brag about it