Head of Moderation, Content Quality Manager

Summary

Join Jooble, a leading global IT company, as the Head of Moderation/Content Quality Manager. This leadership role involves developing and implementing content quality standards, managing a team of content quality specialists, and collaborating with cross-functional teams. You will design and implement quality control processes, analyze user complaints, and regularly report on quality metrics. The position requires proven experience in content quality management or quality assurance, strong analytical and communication skills, and proficiency in English and Ukrainian. Jooble offers a remote-friendly work environment with flexible hours, continuous learning opportunities, comprehensive health insurance, generous paid time off, and support for mental wellbeing.

Requirements

• Proven experience in roles focused on content quality management or quality assurance processes
• Strong knowledge of quality management practices, data analysis, and content standards
• Exceptional analytical skills with the ability to manage large datasets
• Excellent communication skills and the ability to collaborate effectively with diverse teams
• Ability to thrive in a fast-paced, results-driven environment
• English proficiency level: Upper Intermediate and higher (spoken and written)
• Ukrainian proficiency level: Upper Intermediate and higher (spoken and written)

Responsibilities

• Develop and implement quality standards for content
• Create and enforce policies and processes for job vacancy quality assurance
• Monitor and ensure adherence to quality standards throughout the content lifecycle
• Design and implement checklists, SLAs, and other tools to evaluate content quality
• Introduce automated systems for content moderation and validation
• Conduct ongoing monitoring and audits to identify and resolve content issues
• Analyze user complaints, classify them, and identify core problems
• Implement changes to reduce complaints and improve content quality
• Regularly report on quality goals and metrics
• Work closely with the Data Aggregation Team, Customer Support, and Customer Success teams to coordinate quality initiatives
• Provide actionable feedback loops between teams to quickly address user complaints
• Promote a culture of quality within the organization
• Establish and integrate quality standards and processes for the content quality team
• Recruit, train, and mentor content quality specialists
• Foster autonomy and self-organization within the team

Preferred Qualifications

Familiarity with automation tools for content moderation

Benefits

• Work from anywhere: All employees can work in the office or remotely
• Flexible Hours: You can choose when to start your 8-hour workday (between 8:00 AM and 10:00 AM Kyiv time), ensuring overlap for meetings and collaboration with colleagues across 25 countries
• Continuous Learning: Every employee also has an individual fixed budget to cover intellectual educational needs, which can include any form of education that helps you acquire both soft and hard skills useful in your work life
• Healthcare and Wellbeing: We provide comprehensive health insurance for everyone who has worked with us for more than three months. We also offer financial support to cover medical expenses for colleagues abroad. We prioritize mental health by partnering with a well-being service, giving employees access to psychological consultations. Additionally, you can reimburse 50% of the cost of your therapy session
• Time Off: 24 days of annual leave, 20 days of paid sick days, and 4 extra sick days without needing a medical certificate