Head Of Technical Customer Success

Summary

Join The Render Foundation as their Head of Technical Customer Success and lead initiatives to enhance the Render Network. This pivotal role involves close collaboration with the community, particularly animators, to refine digital products and integrate community-suggested features. You will act as a bridge between users and the technical team, translating feedback into actionable development goals. The position requires experience in software development, project management, and community engagement. Success in this role hinges on effective communication with both technical teams and community members. The goal is to make digital content creation more efficient and user-friendly.

Requirements

• Strong background in software support, with hands-on experience in assisting many projects
• Excellent communication skills, with the ability to engage with both technical teams and non-technical community members
• Proven track record of managing community-driven projects, ideally within the open-source or blockchain space
• Understanding of the digital content creation process, with a focus on animation and rendering technologies
• Leadership qualities that inspire collaboration and innovation within a diverse team environment

Responsibilities

• Engage with the Render Network community to gather feedback and identify potential improvements for our products
• Translate community ideas into actionable development tasks, ensuring these suggestions are understood and potentially integrated as new features or optimizations
• Prioritize development goals based on community impact and technical feasibility, setting clear objectives for each sprint
• Participate in meetings with both the Render Foundation team and community contributors, fostering a collaborative environment for open-source development
• Monitor and report on the progress of development projects, ensuring timely updates and feature releases that reflect the community's needs

Preferred Qualifications

• Experience in the blockchain or decentralized technology space, with an understanding of how these technologies can enhance digital content creation
• Familiarity with the Render Network's technology stack and the specific challenges faced by digital creators and animators
• A strong belief in the power of community feedback to drive product development and innovation