Health Coach

Summary

Join 9amHealth's passionate team as a per diem health coach, making a meaningful difference in the lives of individuals managing chronic conditions like diabetes and obesity. Provide comprehensive coaching, education, and support to patients via chat, phone, and video calls, adhering to internal protocols. Collaborate with a multidisciplinary team, including RDs, PharmDs, and Patient Care Advocates, to ensure patient success. Track patient progress, assess intervention effectiveness, and adjust care plans as needed. Utilize motivational interviewing and counseling techniques to promote sustainable behavior changes. Maintain accurate patient documentation while working remotely with a flexible schedule. This role requires an active health coaching certification, extensive experience in direct patient care, and strong communication skills. While benefits like health insurance and PTO are for full-time employees, per diem team members are valued contributors to our inclusive culture.

Requirements

• An active health coaching or related certification (e.g., NBHWC, Wellcoaches, Duke Integrative, DPP Lifestyle Coach, CDCES, or BC-ADM)
• Deep understanding of cardiometabolic conditions, especially diabetes, hypertension, hyperlipidemia, and obesity
• At least 5 years of experience in direct patient care—ideally in clinical or virtual environments—with a focus on chronic condition support
• Familiarity with EMRs and virtual health platforms
• Strong communication skills and the ability to foster patient trust and engagement through empathy and personalized support
• Experience working within interdisciplinary care teams alongside clinicians, dietitians, and support staff
• Comfort delivering care virtually across chat, video, and phone using modern digital tools
• A secure, distraction-free home workspace that meets privacy and confidentiality standards
• A stable high-speed internet connection capable of supporting uninterrupted video and messaging sessions

Responsibilities

• Provide comprehensive diabetes, hypertension, hyperlipidemia and weight loss coaching, education, and support for patients through chat, phone, and video calls following internal protocols
• Create thorough consults aligned with internal protocols for 9amHealth physicians
• Collaborate with RDs, PharmDs, and Patient Care Advocates to ensure patient success
• Support members in executing  nutrition and lifestyle plans created by 9amHealth RDs for patients based on their medical conditions, goals, and preferences, ensuring they align with evidence-based guidelines for managing diabetes, hypertension, hyperlipidemia, and obesity
• Track patient progress through regular check-ins, assess the effectiveness of interventions and refer members to RDs, PharmDs, and providers to adjust care plans as needed based on clinical outcomes and patient feedback
• Provide motivational interviewing, coaching, and counseling to support sustainable behavior changes in patients regarding diet, exercise, and stress management
• Utilize patient data and health metrics to inform coaching recommendations, helping patients understand lab results and tracking outcomes like weight, blood pressure, and cholesterol levels
• Maintain accurate and thorough patient documentation, ensuring all care actions, recommendations, and follow-ups are documented according to internal and legal standards

Preferred Qualifications

• Prior work at a digital health company focused on chronic conditions
• Multilingual capabilities, particularly in Spanish, to support diverse patient populations

Benefits

• A supportive, mission-driven culture led by seasoned founders and a collaborative care team
• Opportunities to make a direct impact in patients' lives, even in a flexible capacity
• A remote environment with team members across the U.S. and internationally