Behavioral Health Coach Lead

Summary

Join Bend Health as a Coach Lead and play a crucial role in managing and supporting a team of Behavioral Health Coaches. You will be responsible for evaluating performance, identifying growth opportunities, managing workflows, and assisting in onboarding and training new hires. This leadership position requires a strong commitment to Bend's values, mission, and objectives, fostering a collaborative and inclusive environment for the team. You will also be responsible for ensuring quality care by monitoring and evaluating Coaches' clinical performance, providing feedback and support, and staying up-to-date on the latest research and trends in behavioral health coaching. This role involves carrying an active caseload of members, demonstrating best practices, and providing input on care programs.

Requirements

• Ability to show leadership and offer support to coaching team
• Proficiency in evidence-based coaching interventions and techniques
• Excellent verbal and written communication skills to effectively interact with clients, families, and the treatment team
• Ability to connect with and support children and adolescents experiencing behavioral health challenges
• Awareness and sensitivity to diverse cultural backgrounds and experiences
• Ability to work collaboratively with a multidisciplinary team to provide comprehensive care
• Flexibility to adapt to the unique needs of each client and respond to changing circumstances
• Maintaining a high level of professionalism and ethical behavior in all interactions
• Minimum of 2 years of experience working in pediatric behavioral health and/or coaching
• Minimum of 1 year holding a leadership role, leading a team, or group training facilitation
• Strong knowledge of evidence-based coaching interventions and techniques
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team

Responsibilities

• Involvement in recruiting, onboarding, and training new Coaches by identifying qualified candidates and participating in the interview process
• Foster a collaborative and inclusive environment where all Coaches are engaged, valued, and supported
• Reinforce processes that familiarize new Coaches with Bend core programs, company standards, and expectations
• Support the Coaches understanding of Bend Core programs, evidence-based protocols, and coaching best practices; enhancing their ability to provide quality care
• Offer continuous training, 1-on-1 meetings, async, and as a group, to close any training gaps or disseminate new information promptly and effectively
• Assist in monitoring and evaluating Coaches clinical performance to ensure they meet Bend’s standards of excellence and deliver high-quality care
• Provide feedback and support when Coaches need additional clinical training
• Support may include auditing records, reviewing case notes, providing guidance on cases, and offering recommendations for performance improvement
• Gather feedback to identify areas for improvement and implement strategies to enhance Coach care delivery
• Stay up-to-date on the latest research and trends in behavioral health coaching to ensure Bend remains at the forefront of industry best practices
• Opportunity to be involved in the development of new care programs, resources, and clinical enhancements to best support the clinical team
• Lead by example by carrying an active caseload of members and providing high-quality coaching services
• Demonstrate best practices and quality in the care you deliver
• Provide input and feedback regarding our current care programs and suggestions to enhance and improve our existing services and care delivery
• Other duties may be assigned, and the job description is subject to change based on organizational needs

Preferred Qualifications

• Master's degree in Social Work (MSW), Psychology, or a related field preferred
• Coaching Certification, (ICF, NBC-HWC) or equivalent certification