Remote Healthcare Community Relations Liaison

Summary

The job is a full-time remote position for a Community Relations Liaison in a healthcare company. The role involves business development, relationship building with healthcare referral contacts, generating leads, and performing in-home assessments for potential clients. The candidate should have at least 5 years of professional office work experience, 2+ years in services sales, and proven experience in developing new accounts and building relationships within referral sources.

Requirements

• 5+ year’s experience in a professional office work environment
• 2+ years’ experience in services sales. Proven experience in developing new accounts and building strong relationships within referral sources
• Previous experience in a healthcare sales setting with strong references, a definite plus
• Excellent networking and relationship building skills
• Must be creative, self-motivated, and have outstanding verbal communication skills
• Demonstrate strong writing skills - writing that is clear, organized and thoughtful, and not unnecessarily brief or cryptic
• Goal oriented and able to consistently meet targets set by their supervisor
• Hands-on computer experience with a proven ability to work with multiple computer programs, applications and software tools in everyday work is a **MUST**
• Strong work ethics, respectful and a professional attitude towards work
• US Citizen or proof of work authorization required

Responsibilities

• Calls on multiple facility types such as hospital, skilled nursing, rehabilitation facility, home health and hospice agency, assisted living and other senior living settings within an assigned territory to develop professional relationships with key contacts, and generate homecare referrals
• Educate and inform referral sources about services and programs offered by the Company
• Reach out to community based organizations to let them know of Company services and ask for referrals
• Develop a territory plan to meet sales targets. Track KPIs related to sales activity. Submit KPIs and sales reports weekly
• Update CRM with all contacts and sales activities on a daily basis
• Perform in-home assessments for new potential clients. Sign-up new clients
• Perform customer service oversight, ensuring customers are receiving quality care through check in’s, and feedback
• De-escalate and resolve customer service issues
• Contribute towards digital marketing campaigns with video, written and other content

Benefits

• Competitive pay
• 401(K) with company matching
• Health, vision and dental benefits
• Paid time-off
• Sick time
• Remote work - This is a 100% work-from-home position
• Gain valuable healthcare work experience
• Opportunity to work with seniors -- a valuable skill with the fastest growing demographics today
• Feel rewarded for your work each day by making a difference in the lives of thankful families
• A positive, friendly and fun work environment based on mutual respect and responsibility