Healthcare Team Lead

Summary

Join Neolytix, a boutique consulting firm, as a Team Leader in Customer Service, leading a team of professionals and ensuring timely delivery of services to healthcare providers. You will manage workflow, track metrics, develop processes for improved productivity, and participate in new projects. The role involves resolving personnel issues and identifying trends to improve collections. A hybrid work setup is offered with benefits including health insurance, company events, and opportunities for promotion. Technical requirements include a minimum internet speed, specific computer specifications, and a dedicated workspace.

Requirements

• Internet speed of 30MBPS or higher
• I5 or higher processor/Mac 2020 or later
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area
• Backups in case of power or Telco interruptions
• Good headset and webcam

Responsibilities

• Lead a team of Customer Service Professionals
• Respond to clients on any process related queries and manage 1st level escalations
• Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s
• Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc
• Develop processes to improve productivity and quality of the team
• Participate in the new pilots projects & work towards proper transition of knowledge to team
• Work with managers to resolve any personnel problems or conflicts that may arise in the team
• In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement
• Identify trends within the portfolio to aid collections and improve the productivity

Benefits

• Company events
• Health insurance
• Opportunities for promotion