Help Desk

Summary

Join BlackStone eIT as a Help Desk professional and become a vital part of our IT support team. You will provide essential technical assistance to clients and internal users, ensuring their IT challenges are resolved quickly and efficiently. Your expertise and customer service skills will help maintain a seamless technology experience across the organization. The role involves troubleshooting hardware, software, and connectivity issues, documenting support interactions, and assisting with equipment and software setup. You will also provide user guidance and collaborate with the IT team to resolve complex issues. The position requires strong communication skills, technical troubleshooting abilities, and familiarity with help desk ticketing systems. Remote work and flexible hours are offered, with potential for relocation after six months.

Requirements

• Minimum of 1 year of experience in a help desk or technical support capacity
• Knowledge of Windows and macOS operating systems, as well as common software applications
• Strong communication skills and a commitment to providing exceptional customer service
• Proven ability to troubleshoot technical issues and provide effective solutions
• Familiarity with help desk ticketing systems and remote support tools
• Detail-oriented with strong organizational skills
• A positive attitude and ability to function in a demanding environment

Responsibilities

• Respond promptly to incoming help desk inquiries via phone, email, and chat, delivering excellent customer service
• Troubleshoot and resolve hardware, software, and connectivity issues for end-users
• Document all support interactions, including troubleshooting steps and resolutions, in the ticketing system
• Assist in setting up and configuring new equipment and software for staff
• Provide guidance and support to users on the effective usage of applications and IT systems
• Collaborate with IT team members to escalate and resolve more complex technical issues
• Monitor ticket statuses to ensure timely resolutions and maintain customer satisfaction
• Keep up to date with new technologies and updates to effectively support users

Preferred Qualifications

Associate's degree in Computer Science, Information Technology, or a related field is preferred

Benefits

• Remote Model
• Time Flexibility