Help Desk Engineer

Summary

Join ConnectOS, a top-rated Philippines employer, as an IT Support Specialist and provide first-line support for Office 365 and Windows desktop issues. You will troubleshoot and resolve technical problems, manage tickets using the Autotask system, and assist customers over the phone. This role requires 1-3 years of IT support experience, strong knowledge of Windows desktop systems, proficiency in Office 365 administration, and excellent communication skills. ConnectOS offers a competitive salary package, medical, dental, and life insurance, paid vacation and sick leave, financial assistance, and career growth opportunities.

Requirements

• 1-3 years of IT support experience, particularly in a help desk or first-line support role
• Strong knowledge of Windows desktop systems (Windows 10 and later) for troubleshooting and support
• Proficiency in Office 365 administration, including user management, email troubleshooting, and access permissions
• Experience with ticketing systems (preferably Autotask) for logging and resolving IT issues
• Excellent English communication skills, both verbal and written, to effectively assist customers over the phone and via email

Responsibilities

• Provide first-line IT support by troubleshooting and resolving Office 365 and Windows desktop issues
• Log and manage tickets using the Autotask ticketing system, ensuring timely resolution
• Assist customers over the phone with technical issues, maintaining excellent communication and service
• Create and manage user accounts, including setting up new employees with the necessary IT access
• Set up and configure devices such as laptops, desktops, and mobile devices for end-users
• Follow up on customer issues to ensure complete resolution and maintain high client satisfaction

Preferred Qualifications

Basic experience with Windows Server administration and troubleshooting

Benefits

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities