Help Desk Level 1

Summary

The job is for a Help Desk Level 1 position as a contractor in Cherry Hill, NJ. The role involves project planning, task completion, incident management, client communication, troubleshooting, and other duties assigned by the Project Lead. Required skills include relevant work experience or a degree in Information Systems, good phone manner, excellent verbal and written communication skills, ability to handle multiple tasks, proficiency in various software and systems, typing speed, reliable transportation, and physical ability to move PC components.

Requirements

• 3 years related work experience or BS in Information Systems or related field
• Must exhibit a clear, friendly, professional phone manner
• Must have excellent verbal and written communication skills
• Able to handle multiple assignments with attention to detail
• Microsoft Windows Desktop Operating Systems
• Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment
• Experience with Microsoft Office 365
• Must type a minimum of 40 words per minute
• Must have reliable transportation
• Must be able to physically lift and move existing and new PC system components

Responsibilities

• Participate in project planning and scheduling
• Ensure assigned project tasks are completed completely and on time
• Ensure proper documentation, notification, and escalation of all incidents
• Communicate with clients by phone, email, and in person
• Troubleshoot and resolve system hardware and software problems
• Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS