Help Desk Operator

Summary

The job description is for a Help Desk Operator position at Printec, a company offering transaction technologies. The role involves resolving customer issues, managing terminals, and providing reporting. A high school degree in Engineering or IT-related field, communication skills, understanding of basic IT systems, and Croatian language proficiency are required. The position is hybrid (remote and office based) with benefits including performance bonus, flexible working hours, tax-free fees, an inclusive work environment, opportunities for growth, and career development.

Requirements

• High school Degree, preferably in Engineering or field related to IT (optional)
• Understanding of basic IT systems such as MS Office, and the ability to pick up new systems quickly
• Communication skills, able to deal with customers on the phone or email in a calm and professional way

Responsibilities

• Accepting customer requests via IMS, phone, e-mail
• Record the data in IMS system with all required parameters
• Analyse customer requests and provide proper guidance to the customer
• Work together with others in order to allocate and dispatch proper resources for resolution of customer requests
• Observe internal rules in communication with the customer
• Creating new terminals, managing the terminals and the parameters on the TMS
• Testing the terminals and preparing terminals to fill the security keys
• Loading security keys in terminals according to the VISA certification procedure
• Provide reporting to the direct manager or other team members upon request

Preferred Qualifications

Knowledge of Fiscal platform rules (optional)

Benefits

• Performance bonus based on your results
• HYBRID work (i.e. remote work combined with office based work)
• Flexible working hours
• Tax free fees depending on results
• An inclusive, caring and friendly work environment
• Opportunities for growth and career development in a fast-changing and dynamic IT sector