Help Desk Support Specialist
closedDT Professional Services
π΅ $37k-$41k
πUnited States
Job highlights
Summary
DT Professional Services is seeking a Help Desk Support Specialist with 2+ years' experience in Microsoft Suite of applications to join their team in Norco, CA. The candidate will work under supervision to learn about the Government-Industry Data Exchange Program (GIDEP) and provide support to its customer base.
Requirements
- Ability to research and process information, assemble data through interrogation/navigation of internet based information systems using various search engines
- Ability to communicate orally and in writing and work with others as a team member
- Ability to maintain a positive and enthusiastic attitude in an environment that requires teamwork, efficiency, cross-training
- Must have 2+ yearsβ experience in Microsoft Suite of applications - including Excel and Word
- High School Diploma or GED
- Must possess an active DoD issued Secret Clearance OR the ability to reactivate a DoD Clearance held within the last 24 months OR a current Interim Clearance
Responsibilities
- Answer help desk phones for assigned account(s) and respond to inquiries to ensure customer needs are met
- Identify customer needs and resolve issues based on applicable policies and procedures
- Assist in resolving technical problems on an account by providing guidance regarding hardware and software problems
- Respond to inquiries submitted via email
- Maintain and update records and the GIDEP tracking database
- Process membership applications
- Access Government sites to vet membership applicants
Preferred Qualifications
Knowledge of Diminishing Manufacturing Sources & Material Shortages (DMSMS), Engineering, metrology, product information, and reliability & maintainability (R&M) information
Benefits
The compensation range for this position: $18.09 - $20.00 an hour
This job is filled or no longer available
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