Helpdesk Support
KRG Technologies Inc.
πRemote - United States
Please let KRG Technologies Inc. know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join our team as a Helpdesk Support specialist in St. Petersburg, FL, and contribute to delivering exceptional technical support services. As a key member of our IT team, you will troubleshoot laptop and desktop issues, coordinate repairs, and provide remote support. If you have 3-5 years of technical support experience and strong Windows 7 troubleshooting skills, we encourage you to apply.
Requirements
- 3-5 years technical support experience
- Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)
- Strong Windows 7 troubleshooting & diagnostics
- Strong application troubleshooting (MS suite β Outlook, PowerPoint, Excel, Word, Visio, Lync)
- Hardware troubleshooting & diagnostics (laptops, desktops)
- Basic networking (drive / printer mappings, network connection diagnostics)
- Active Directory / PC security
- Internet Explorer & Chrome troubleshooting
- BlackBerry / mobile phone / CISCO handset support experience is a bonus
Responsibilities
- Imaging / re-imaging laptops & desktops
- Troubleshooting technical laptop and desktop issues (Windows & applications)
- Decommissioning end-of-lease desktops & laptops
- Diagnosing laptop & desktop hardware issues
- Mapping network drives / printers
- Coordinating laptop & desktop repairs with hardware suppliers
- Assisting with application testing
- Vendor escorts (occasional)
- Some relocation of desk phones / workstations
- Some remote support (via remote access software)
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Please let KRG Technologies Inc. know you found this job on JobsCollider. Thanks! π