Helpdesk Support

Logo of KRG Technologies Inc.

KRG Technologies Inc.

πŸ“Remote - United States

Job highlights

Summary

Join our team as a Helpdesk Support specialist in St. Petersburg, FL, and contribute to delivering exceptional technical support services. As a key member of our IT team, you will troubleshoot laptop and desktop issues, coordinate repairs, and provide remote support. If you have 3-5 years of technical support experience and strong Windows 7 troubleshooting skills, we encourage you to apply.

Requirements

  • 3-5 years technical support experience
  • Corporate desktop / laptop support experience, ideally in a large organisation (1000+ staff)
  • Strong Windows 7 troubleshooting & diagnostics
  • Strong application troubleshooting (MS suite – Outlook, PowerPoint, Excel, Word, Visio, Lync)
  • Hardware troubleshooting & diagnostics (laptops, desktops)
  • Basic networking (drive / printer mappings, network connection diagnostics)
  • Active Directory / PC security
  • Internet Explorer & Chrome troubleshooting
  • BlackBerry / mobile phone / CISCO handset support experience is a bonus

Responsibilities

  • Imaging / re-imaging laptops & desktops
  • Troubleshooting technical laptop and desktop issues (Windows & applications)
  • Decommissioning end-of-lease desktops & laptops
  • Diagnosing laptop & desktop hardware issues
  • Mapping network drives / printers
  • Coordinating laptop & desktop repairs with hardware suppliers
  • Assisting with application testing
  • Vendor escorts (occasional)
  • Some relocation of desk phones / workstations
  • Some remote support (via remote access software)

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