Helpdesk Technician

Summary

Join FusionTek, a growing Managed Service Provider, as a Help Desk Support Technician! This role focuses on providing exceptional IT support to clients, troubleshooting issues with Windows, MacOS, and Office 365. You will work with a team to deliver world-class service, both remotely and on-site. The position requires a minimum of 5 years of experience in professional IT support and strong communication skills. FusionTek offers competitive pay, including a quarterly bonus, comprehensive benefits, and professional development opportunities. The schedule is Friday to Monday, with flexible hours within daylight hours.

Requirements

• Minimum 5 years of experience in professional IT support
• Working knowledge of Windows 10, 11 and MacOS
• Working knowledge of the Microsoft 365 office suite
• Time management skills are crucial to your success in this role
• Superb verbal and written communications skills are a must

Responsibilities

• Primarily focus on desktop and laptop support, including break/fix issues, application installation and configuration, and user level settings
• Investigate and remediate malware alerts and help users enroll in MFA
• Work through our ticketing system to document, track, and escalate tickets
• Work in our documentation platform to keep everything up to date
• Work with a team of intelligent people to deliver world class service to our clients, both remotely and onsite

Preferred Qualifications

• Knowledge of Office 365 cloud services
• Knowledge of Azure and/or AWS
• A+ and/or Network+ certifications
• Experience with a ticketing system
• Familiarity with Autotask

Benefits

• Hourly rate - $30 - $35/hour
• Competitive pay with quarterly bonus eligibility
• Coverage for 90% of your medical, dental, and vision insurance expenses
• 401(k) plan with 4% company matching and immediate vesting
• Eight paid holidays and 18 days of PTO in year one
• Monthly cell phone stipend
• Educational reimbursement for certification tests and company supplied training resources
• Fun team events