IT Technician II

Summary

Join Intelligent Technical Solutions as our Technician II and provide both onsite and remote IT support. You will resolve technical issues, handle system updates, and troubleshoot problems. This role requires experience with Windows and Mac OS troubleshooting, helpdesk support, and application troubleshooting. Proficiency in supporting Office 365, MS Office, and various business applications is necessary. A valid driver's license and vehicle are required for client visits. Compensation includes a competitive hourly rate, paid time off, comprehensive health plans, life and accident insurance, and company-paid training and certification.

Requirements

• Experience with Windows and Mac OS troubleshooting
• Minimum two years in Helpdesk support or a similar role
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits

Responsibilities

• Resolve workstation operating system issues of any kind
• Resolve printer issues of any kind
• Resolve standard business application (Office, etc.) issues of any kind
• Resolve line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance
• Resolve basic server issues
• Resolve basic networking issues
• Answer incoming Quick Fix calls from clients

Preferred Qualifications

• Experience with Managed Service Providers (MSPs)
• Active IT Certifications

Benefits

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement