Hiring Success Manager

Summary

Join Remofirst's Client Success team as a Hiring Success Manager and guide customers and their employees through the global employment process. You will manage employee onboarding and offboarding using the Remofirst platform, ensuring compliance and providing proactive updates. Leverage your expertise in global HR, payroll, or global mobility to advise clients on employment practices in various countries. Maintain accurate data, provide platform feedback, and proactively manage service issues. This role requires strong communication, time management, and problem-solving skills, along with the ability to work independently and collaboratively within a remote-first environment. Remofirst offers a competitive compensation package, work equipment of your choice, 100% remote work, and PTO regulated by local statutory.

Requirements

• 2+ years of experience in Account Management, Customer Support/Customer Success related roles, ideally in a SaaS platform business
• Experience working in global HR, Payroll or Global Mobility essential
• Excellent English (both written and verbal) is a must

Responsibilities

• Manage a portfolio of employees with full ownership for onboarding or offboarding them using the Remofirst platform by explaining the global employment process, gathering required documentation and data, working with 3rd parties to provide locally compliant documentation, and keeping all parties updated on progress
• Be a global country expert on how employment works in a country for clients (supported by internal knowledge and our network of local experts) and help keep internal resources up to date
• Keep core data up to date as relates to onboarding and offboarding employees with our global network of local partners
• Provide feedback on the Remofirst platform from users to our Product team for consideration for future product roadmap
• Keep up to date with Product releases so you are a platform expert
• Proactively manage service issues relating to Remofirst services, providing action plans to resolve problems quickly and efficiently

Preferred Qualifications

• Time Management: You will be participating in meetings, supporting our customers, and working with local partners; then throw time zones in the mix, and that’s quite the day. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance
• Attention to detail: Hiring people globally means being compliant in every country we operate in and translating our client’s requirements perfectly every time
• Empathetic: you need excellent people skills to connect with clients and their employees. You will use your empathic abilities to handle all sorts of conversations with multiple audiences
• Independent and autonomous: as we work, we’re naturally independent. As much as we’re connected you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution
• Collaborative: we love to work together with all sorts of different people in all sorts of different places. Everyone’s opinion matters to get the job done
• Motivated: we want our team to be passionate about our mission. Freedom of work applies not only to our customers but to ourselves. Additionally, you will need motivation and initiative to identify and/or support tasks that need to be improved without being asked

Benefits

• Competitive compensation
• Work equipment of your choice
• 100% remote work
• PTO regulated by local statutory