Hiring Success Manager

Summary

Join Remofirst's Client Success team as a Hiring Success Manager and guide customers and their employees through the global employment process. You will manage employee onboarding, ensure compliance with local regulations, and maintain accurate data within our systems. Leverage your Employer of Record expertise to advise clients on best practices for efficient global hiring. Collaborate with internal teams and local partners to resolve issues and champion continuous improvement. This role requires experience in account management, customer success, and global HR/payroll. Remofirst offers a startup environment, opportunities for growth, and competitive compensation with 100% remote work.

Requirements

• 2+ years of experience in Account Management, Customer Support/Customer Success related roles, ideally in a SaaS platform business
• Experience working in global HR, Payroll or Global Mobility essential
• Time Management skills
• Attention to detail
• Empathy
• Excellent communication skills; Excellent English (both written and verbal) is a must
• Independent and autonomous work style
• Collaborative work style
• Motivation and initiative to identify and/or support tasks that need to be improved without being asked

Responsibilities

• Manage a portfolio of employees, overseeing the complete onboarding process through our Remofirst platform
• Explain the global employment requirements, gather necessary documentation, and collaborate with third-party partners to ensure locally compliant paperwork
• Keep all parties informed of progress every step of the way
• Use your Employer of Record background to guide clients on best practices for compliant, efficient global hiring
• Partner with our internal knowledge base and local experts to remain at the forefront of EOR solutions in each country
• Ensure all core information related to onboarding is correct and up to date in our systems
• Work closely with our global network of partners to uphold compliance and consistency
• Collect user feedback and share it with our Product team to influence future enhancements
• Stay informed about product updates so you can advise clients and team members with confidence
• Proactively manage any onboarding service issues, collaborating with internal teams and local partners to resolve problems efficiently

Benefits

• Competitive compensation
• Work equipment of your choice
• 100% remote work
• PTO regulated by local statutory
• Startup environment
• Opportunities for rapid growth and influence
• Experience with hyper-growth scale
• Work with market-leading companies as clients