Hiring Success Manager

Summary

Join RemoFirst, a revolutionary company empowering employers to access global talent, and become our Hiring Success Manager. You will guide customers and their employees through the global employment process, ensuring compliant hiring practices. Responsibilities include managing employee onboarding, leveraging EOR expertise, maintaining accurate data, championing continuous improvement, and resolving service issues. This role requires 2+ years of experience in account management, customer support, or a related field within a SaaS platform, along with experience in global HR, payroll, or global mobility. Excellent communication, time management, attention to detail, and empathy are essential. RemoFirst offers a startup environment, opportunities for growth, competitive compensation, work equipment of your choice, 100% remote work, and PTO regulated by local statutory.

Requirements

• 2+ years of experience in Account Management, Customer Support/Customer Success related roles, ideally in a SaaS platform business
• Experience working in global HR, Payroll or Global Mobility essential
• Time Management: You will be participating in meetings, supporting our customers, and working with local partners; then throw time zones in the mix, and that’s quite the day. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance
• Attention to detail: Hiring people globally means being compliant in every country we operate in and translating our client’s requirements perfectly every time
• Empathetic: you need excellent people skills to connect with clients and their employees. You will use your empathic abilities to handle all sorts of conversations with multiple audiences
• Excellent communication skills : as we’re working with many people from all over the world, it’s important for us to communicate, quickly adapt and relay information in different ways. Excellent English (both written and verbal) is a must
• Independent and autonomous: as we work, we’re naturally independent. As much as we’re connected you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution
• Collaborative: we love to work together with all sorts of different people in all sorts of different places. Everyone’s opinion matters to get the job done
• Motivated: we want our team to be passionate about our mission. Freedom of work applies not only to our customers but to ourselves. Additionally, you will need motivation and initiative to identify and/or support tasks that need to be improved without being asked

Responsibilities

• Own the Onboarding Experience
• Manage a portfolio of employees, overseeing the complete onboarding process through our Remofirst platform
• Explain the global employment requirements, gather necessary documentation, and collaborate with third-party partners to ensure locally compliant paperwork
• Keep all parties informed of progress every step of the way
• Leverage EOR Expertise
• Use your Employer of Record background to guide clients on best practices for compliant, efficient global hiring
• Partner with our internal knowledge base and local experts to remain at the forefront of EOR solutions in each country
• Maintain Accurate Data
• Ensure all core information related to onboarding is correct and up to date in our systems
• Work closely with our global network of partners to uphold compliance and consistency
• Champion Continuous Improvement
• Collect user feedback and share it with our Product team to influence future enhancements
• Stay informed about product updates so you can advise clients and team members with confidence
• Resolve Service Issues
• Proactively manage any onboarding service issues, collaborating with internal teams and local partners to resolve problems efficiently

Benefits

• Competitive compensation
• Work equipment of your choice
• 100% remote work
• PTO regulated by local statutory
• Health insurance