Homecare Scheduler

Summary

Join Pearl Talent and become a Homecare Scheduler, working fully remotely to coordinate caregiver schedules and ensure seamless client care. You will be responsible for matching caregivers to clients based on needs and skills, managing schedules, resolving conflicts, and handling bookkeeping tasks using QuickBooks. This role requires 1-2 years of experience in scheduling or administrative roles, preferably in healthcare, proficiency in scheduling software, and bookkeeping experience. Pearl offers a competitive salary, generous PTO, direct mentorship, learning and development opportunities, global networking, and flexible hours to support work-life balance.

Requirements

• 1-2 years of experience in scheduling, client relations, or administrative roles, preferably in homecare or healthcare
• Experience using scheduling software and ability to manage 75 clients and 300 hours of schedules
• Bookkeeping experience, including QuickBooks and P&L preparation
• Strong time management and communication skills

Responsibilities

• Coordinate caregiver assignments to meet client needs, preferences, and care plans while planning ahead for staffing gaps due to planned leaves or availability changes
• Ensure proper matching of caregivers to clients based on skills, experience, and compatibility, identifying and addressing staffing shortages in coordination with HR or recruitment
• Monitor and adjust schedules to accommodate emergencies, last-minute absences, or changes, responding to unexpected situations such as caregiver no-shows or urgent client needs
• Communicate schedule changes promptly to caregivers and clients and independently offer bonuses or incentives for hard-to-fill assignments
• Act as the primary point of contact for caregivers regarding availability, assignments, and concerns while assisting with policy updates and ensuring compliance with scheduling procedures
• Address client inquiries and concerns relating to scheduling while supporting new client onboarding by integrating them into the scheduling system
• Maintain accurate records in scheduling software, tracking caregiver availability and preferences, and ensuring backup schedule reports are securely saved for contingency access
• Resolve scheduling conflicts and caregiver disputes in a timely manner
• Maintain accurate financial records in QuickBooks and other systems while auditing and reconciling financial reports for accuracy
• Manage accounts payable, ensure timely vendor payments, and verify caregiver shifts, timesheets, and service codes for accurate billing and payroll
• Process employee payroll while cross-checking pay rates and bill rates to align with contractual agreements
• Ensure timely invoicing and collection of payments from clients
• Get onboarded to company processes, scheduling software, and caregiver-client matching protocols
• Shadow senior team members to understand workflow and client expectations
• Begin managing lower-risk scheduling assignments under supervision
• Develop familiarity with caregiver profiles, availability, and specific client care needs
• Attend daily scheduling meetings and start contributing to coverage solutions

Preferred Qualifications

• Prior experience in homecare, healthcare, or senior care
• Familiarity with HIPAA compliance and caregiver credentialing

Benefits

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance