Homecare Scheduler

Summary

Join Pearl Talent and work as a fully remote Homecare Scheduler, ensuring seamless client care by efficiently managing and coordinating caregiver schedules. You will be responsible for assigning caregivers based on client needs, managing schedules, communicating changes, and resolving conflicts. Additionally, you will handle bookkeeping tasks such as updating financial records in QuickBooks, managing accounts payable, and ensuring accurate payroll processing. This role requires 1-2 years of experience as a Homecare Scheduler, experience with scheduling software, and strong communication skills. The company offers a competitive salary, generous PTO, direct mentorship, learning and development opportunities, and a flexible work-life balance.

Requirements

• At least 1-2 years of experience as a Homecare Scheduler, client relations in the homecare or healthcare industry (preferably in the US/AUS)
• Experience using scheduling software and ability to manage 75 clients and 300 hours of schedules
• Strong time management and communication skills

Responsibilities

• Assign caregivers based on client needs, skills, and availability, planning for staffing gaps
• Adjust schedules for emergencies, last-minute absences, and urgent client needs
• Communicate schedule changes to caregivers and clients, offering incentives for hard-to-fill shifts
• Act as the main contact for caregivers, handling availability, assignments, and policy updates
• Address client inquiries and assist with onboarding new clients into the scheduling system
• Maintain accurate records in scheduling software, tracking availability and backup schedules
• Resolve scheduling conflicts and caregiver disputes efficiently
• Keep financial records updated in QuickBooks, auditing and reconciling reports
• Manage accounts payable, verify caregiver timesheets, and ensure accurate payroll processing
• Ensure timely invoicing and payment collection from clients
• Get onboarded to company processes, scheduling software, and caregiver-client matching protocols
• Shadow senior team members to understand workflow and client expectations
• Begin managing lower-risk scheduling assignments under supervision
• Develop familiarity with caregiver profiles, availability, and specific client care needs
• Attend daily scheduling meetings and start contributing to coverage solutions

Preferred Qualifications

• Background experience in Financial and Project Management is a plus!
• Background experience in Bookkeeping, QuickBooks and P&L preparation
• Prior experience in homecare, healthcare, or senior care
• Familiarity with HIPAA compliance and caregiver credentialing

Benefits

• Competitive Salary: To be discussed during the interview
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance