Hotel Reservation Coordinator

Summary

Join Kuoni Tumlare as a Hotel Reservations Coordinator in Madrid and support the Iberia market by confirming hotel reservations within budget, quality, and deadline specifications. Maintain strong relationships with sales, procurement, and local suppliers. You will ensure high-level service to group sales teams, maximize profit through internal systems, and prioritize business according to purchasing strategy. Proactive communication with sales is crucial, along with building and maintaining relationships with suppliers. Occasional attendance at industry events is required. This role demands strong problem-solving, negotiation, and communication skills in a multicultural environment.

Requirements

• Professional hotel and tourism qualification or working experience in the travel or hotel industry
• Fluency in English and Spanish, any other additional language will be much appreciated
• Ability to communicate on all levels and in a multi-cultural environment
• Excellent problem-solving skills
• Ability to prioritize and qualify work
• Proven ability to negotiate
• Proficient in all Microsoft Apps

Responsibilities

• Ensure the delivery a high level of service to the Groups Sales teams, confirming reservations within deadline and maximizing profit via the TDS, DOS internal systems
• Ensure daily priorities, as defined by the supervisor or manager, are cleared each day
• Prioritize business to properties according to purchasing strategy – hotels with partner agreement and group allocation. Optimize the usage of the web booking tool and the web booking tool light
• Maximization of profit both at initial booking stage and by renegotiation to optimize profit closer to arrival
• Regular professional communication to sales to ensure they are informed of potential problems at an early stage and suitable solutions are found. Respond to all sales communication in a timely manner
• Must build and share commercial awareness, both of the hotel product within territory and the needs of the diverse range of KT source markets to be equipped to pass their knowledge on to sales teams through sound professional advice when confirming group requests or offering solutions to problem bookings
• Build and maintain good working relationships with suppliers and preferred partners
• To fulfil any other special duty, as required by reservations management, outside the normal routine but within the overall scope of the position
• Occasional attendance at trade fairs and other industry events as appropriate
• To comply with all legal, HR, health & safety and fire regulations and all company policies and procedures

Preferred Qualifications

• Teamwork and collaboration - Collaborate constructively by sharing knowledge, experience and information to reach consensus and organizational goals; includes showing respect and confidence within the team
• Quality and commitment - Continually demonstrate a commitment for ensuring that our services and products are delivered to high standards of quality and accuracy, which are appropriate and fit for purpose, to meet the demands of our customers
• Communicating - Communicating and presenting in a clear, precise and structured way –listening and building relationships with internal and external stakeholders
• Delivering Results - Continuously delivering on commitments, striving to make improvements to systems, processes or setting goals

Benefits

• Opportunity to work in an international environment
• Diverse & Inclusive culture
• Learning and training opportunities for growth
• Dedicated Employee Engagement Activities
• Flexible & Remote Working