HPC Engineer

Summary

Join Rescale, a leader in enterprise big compute in the cloud, as an HPC Engineer! You will deliver deep technological solutions and support for Rescale's powerful features, publish and optimize complex HPC software, and develop best practices for HPC services. This role involves collaborating with sales, product, and engineering teams to achieve customer success, actively working with customer support, and identifying opportunities for increased productivity through automation. You will also provide technical support to customers and partners, solve software-related problems, maintain software on Rescale, and design processes to drive customer satisfaction. The ideal candidate possesses extensive HPC experience, strong technical skills, and excellent communication abilities.

Requirements

• 5+ years experience with HPC Systems and/or HPC Applications
• Experience with Linux/Unix and Windows operating system environments
• Experience with scripting languages like Bash and Python
• Familiarity with cloud computing platforms such as AWS, Azure or Google Cloud
• High-level knowledge of HPC, schedulers, and MPI
• Familiarity with scientific computing libraries and tools like OpenMP and CUDA
• General knowledge in at least one CAE discipline (CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Rendering, etc.)
• Experience working with diverse stakeholders across IT, engineering, and R&D
• A self-starter with a proven track record of driving project success and aligning in complex cross-team environments
• Technical aptitude to deeply understand the product and platform experience and customer journey within the high-performance computing and enterprise PaaS environment
• Excellent verbal and written communication skills to interact with colleagues and cross-functional teams and third parties
• BS/BA degree in Engineering, Computer Science, or related field

Responsibilities

• Deliver deep technological solutions and support related to some of Rescale’s most powerful features
• Publish, manage and optimize complex HPC software for our most demanding customers
• Develop and implement processes and best practices associated with HPC services and support
• Advocate customer needs internally and working collaboratively with the sales, product and engineering teams to achieve customer success goals and contribute to overall company objectives
• Actively work with the customer support team to ensure customer value realization is improved through every interaction to drive increased customer satisfaction and retention
• Identify opportunities for increased productivity through automation and tools and implement these solutions
• Design and improve processes to drive customer satisfaction by consistently meeting or exceeding commitments to customers and improving quality of deliverables
• Provide technical support to our customers, independent software vendors and strategic partners
• Solve various problems related to the software customers are running on Rescale, requiring a high level of knowledge of the software and an in-depth knowledge of the environment the software runs in
• Maintain the software available on Rescale, including installing and benchmarking the software, and optimizing the software’s performance for the environment it runs in