Deutsche Telekom IT Solutions Slovakia is hiring a
ICT Administrator III

Summary

Join the team at Operational Services GmbH, providing opportunities for German-speaking talents in Slovakia. As a 2nd and 3rd level INM support specialist, you will ensure smooth operation of customers' environment, investigate root causes of incidents, and coordinate activities to fulfill KPIs.

Requirements

• Have minimum 2 years experience as ICT Administrator (Linux)
• You are expert in IT/PC literacy
• You have advanced overview of HW/SW
• You speak English AND German B2+

Responsibilities

• Provide 2nd and 3rd level INM support
• Smooth and uninterrupted operation of customers' environment
• Conformity with the internal work instructions and process guidelines within DTAG
• Follow the defined escalation standards in case of deviations
• Investigate the root cause of incidents and initiate actions to improve or correct the situation
• Record, evaluate, authorize, prioritize, plan, test, implement, document and review complex changes in controlled manner or escalate to higher authority
• Act as technical lead, solves and coordinates activities and other deliverables in order to fulfill KPIs and management requests across related technologies
• Single Point of Contact for at least one customer, area or technology within supported service
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support
• Train and participate on education of other employees
• Create and maintain documentation
• Perform team specific non-technical tasks such as quality/process/reporting to support daily operation

Benefits

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits