Remote Implementation and Customer Success Manager

Summary

Join Ribbiot as an Implementation and Customer Success Manager to lead customer implementations, build support teams, and ensure customer success.

Requirements

• Bachelor’s degree in Business, Engineering, or a related field
• Proven experience in implementing or leading customers through digital and physical solutions
• Strong project management skills with the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills
• Ability to build and lead a team, fostering a collaborative environment
• Willingness to travel occasionally to customer sites
• Strong problem-solving skills and attention to detail
• Ability to drive customer success and system growth

Responsibilities

• Lead the planning, coordination, and execution of hardware and software implementation projects
• Identify and train teams responsible for hardware installation and equipment management
• Establish and manage steering committees to represent different departments with tracking needs
• Ensure successful system configuration, data migration, and integration with existing customer systems
• Conduct user training sessions and provide ongoing support during implementation
• Develop and execute change management plans to ensure smooth transitions for customers
• Conduct needs assessments and confirm user requirements for software functionalities
• Provide continuous support and address any issues or feedback from customers
• Monitor system performance and user feedback to optimize and improve the platform
• Build and manage a team to handle similar implementation and support scenarios
• Mentor and develop team members to ensure high performance and customer satisfaction
• Foster a collaborative and supportive team environment
• Travel occasionally to customer sites to oversee implementations and provide in-person support
• Build strong relationships with customers, ensuring their needs are met and driving growth in the system
• Represent Ribbiot at industry events and customer meetings

Preferred Qualifications

• Experience with advanced tracking technologies (e.g., BLE, UWB, NFC)
• Knowledge of operations management in industrial settings
• Proficiency with data migration and integration processes
• Familiarity with change management principles and best practices
• Previous experience in a startup or high-growth environment
• Ability to adapt to rapidly changing priorities and customer needs
• Strong analytical skills with the ability to use data to drive decisions
• Experience in developing training programs and materials
• Demonstrated success in building and scaling support teams
• Passion for technology and innovation in operations management