Customer Success Manager

Summary

Join Truleo, an AI-powered police officer assistant company, as a Customer Success Manager to oversee customer success in the Northeast Region. You will develop strategies for customer growth and retention, review customer feedback, and drive the resolution of escalations. This role requires building and nurturing customer relationships, determining customer goals, and creating action plans. The ideal candidate has 5+ years of experience in customer success and support and thrives in a fast-paced environment. While remote, preference is given to candidates in the Phoenix area. Truleo offers top salary, benefits, and equity.

Requirements

• 5+ years of Customer Success and Support experience
• Proven track record of successfully building and nurturing customer relationships
• Experience determining customer goals and creating action plans on how to achieve those goals
• Self-motivated, self-starter, and focused on exceeding customer expectations
• Demonstrated ability to adapt to change and excel in a fast-paced environment
• Ability to occasionally travel on-site with customers and attend conferences
• Track record of developing growth strategies and tracking progress

Responsibilities

• Develop strategies for customer growth and retention
• Review customer feedback and prioritize feature requests
• Drive the resolution of any escalation and continually update the customer of any escalation status
• Retain long-term relationships by providing value throughout the customer partnership
• Be able to identify any red flags or risk and communicate those to the team to create an action plan
• Develop and implement policies that address customer concerns
• Analyze data and metrics around customer engagement and growth
• Share team wins and updates with company leadership

Preferred Qualifications

While this is a remote role, we strongly prefer candidates in the Phoenix Area

Benefits

• Top salary
• Benefits
• Equity