Implementation Engineer

Summary

Join DoseSpot, a PE-backed start-up and leader in electronic prescribing software, as a highly motivated Implementation Engineer. You will be responsible for the successful deployment and integration of our solutions for clients, acting as the primary technical point of contact. Collaborate with cross-functional teams, troubleshoot technical issues, maintain implementation documentation, and provide training and support to clients. You will also contribute to continuous improvement by providing feedback on product enhancements and operational improvements. This role requires strong technical skills, excellent communication, and project management abilities. The position offers a remote work environment with a flexible schedule and a comprehensive benefits package.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent work experience
• Proven experience (2+ years) in an implementation or technical support role, preferably in a software or technology-related field
• Strong technical troubleshooting and problem-solving skills
• Experience with system integrations, databases, APIs, and cloud platforms
• Experience utilizing Salesforce for project tracking and issue resolution
• Excellent communication skills and ability to explain complex technical concepts to non-technical clients
• Strong project management skills with the ability to handle multiple projects and deadlines
• Customer-focused with a passion for delivering exceptional client experiences

Responsibilities

• Troubleshooting: Identify, troubleshoot, and resolve technical issues that arise throughout the implementation phase
• Customer Communication : Act as the primary technical point of contact for clients during the implementation phase, providing clear guidance and updates
• Documentation : Maintain and create thorough documentation of the implementation process, including custom configurations, issues, solutions and any other important aspects that would be helpful for successful implementation
• Collaboration : Collaborate with development, QA, and product management teams to surface and execute opportunities to streamline client integration and reduce overall time to go live
• Continuous Improvement : Provide feedback on product enhancements, feature requests, and operational improvements based on client interactions and implementation experiences
• Training & Support : Provide training to clients and other implementation team members on the use and maintenance of the implemented solutions, ensuring they are equipped to fully utilize the product
• Solution Deployment & Configuration : Lead the deployment, configuration, and integration of our products or solutions for new and existing clients
• Customization & Integration : Work closely with customers to understand their requirements, recommending customized solutions to meet their business needs and ensuring smooth integration with existing systems

Preferred Qualifications

Familiarity with scripting or programming languages (e.g., Python, JavaScript) is a plus

Benefits

• ����Remote work environment with a flexible work schedule to encourage work-life balance
• ���Annual company offsite
• ����Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave
• ����Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose)
• ����401(k) company match
• ����One-time workspace reimbursement to help you optimize your remote workspace