Implementation Engineer

Summary

Join Chronosphere's Professional Services organization as a key contributor to service requests, project engagements, and platform migrations. Partner with senior architects and stakeholders to deliver scalable solutions. Develop subject-matter expertise in Chronosphere's capabilities and use cases. Collaborate with customers to identify business opportunities and implement solutions aligning with their needs. Support the development of services and processes, and serve as a product expert, participating in internal discussions. Work closely with Customer Success, Sales, and Support teams to understand customer requirements and match them with product capabilities.

Requirements

• Bachelor’s degree in a technical area (e.g. Computer Science, Information Systems, Finance, Engineering, etc.)
• 1 - 3 years of recent and relevant work experience in a similar function, ideally in software implementation or scoping
• Experience working with Sales and Customer Experience orgs delivering add-on or in a customer-facing role
• Technology troubleshooting skills and interest in technology/software support
• Strong communication skills, ability to explain technical concepts to non-technical users
• Experience with major cloud providers (AWS, Azure, GCP) and Kubernetes
• Proficiency in one or more of Python, React, Typescript, Node, Next.js, Go

Responsibilities

• Handle and execute service requests, project engagements, triage and diagnose incidents or issues, and assist with daily operations and delivery of the Professional Services organization
• In partnership with more senior members of the team, scope, execute, and manage software/service implementations and projects with our customers and prospects
• Help identify or uncover potential business or service opportunities with customers through discovery, research, and developing solution hypotheses
• Support the development of services as we scale, including process, people, and technology or special projects
• Serve as a subject-matter expert on our products, services, capabilities, and use-cases and applications, participating in discussions internally on product/service development
• Developing and implementing Chronosphere solutions to match customer's business needs
• Partner with Customer Success, Sales and Support to understand customer requirements and matching product capabilities

Benefits

• Health Insurance Coverage
• Flexible Time Off
• Competitive Salary
• Stock Options