Implementation Engineer

Summary

Join Panaseer, a leading enterprise security company, and contribute to our technical delivery, focusing on providing exceptional customer value. Support customer engagements as a product expert, delivering technically elegant solutions and ensuring first-class service. Take ownership of your work, anticipating and addressing potential issues proactively. Collaborate with various teams to drive improvements. This role requires experience in customer engagement throughout the development lifecycle, problem-solving, and working with technologies like Hadoop, Snowflake, AWS, Git, NiFi, and Unix/Linux environments. Panaseer offers a competitive salary, benefits, and a supportive work environment.

Requirements

• Engaging with customers at all development stages; implementation, onboarding and adoption
• Problem solving to identify root causes and propose fixes to technical issues
• Working with technologies such as Hadoop, Snowflake, AWS, Git, NiFi and Unix / Linux environments
• Collaborating with the other teams eg product, CSMs, engineering to drive change improvements
• 1+ years of work experience in customer delivery, technical delivery or software development

Responsibilities

• Contribute to Panaseer’s technical delivery; primarily helping to deliver exceptional, predictable customer value
• Support customer engagements from a technical point of view, be the Panaseer product expert
• Deliver according to technical best practice; guiding our customers towards technically elegant solutions
• Take ownership of work and pride in delivering first class customer service and value
• Anticipate and address potential issue before they are widely recognised

Preferred Qualifications

• SQL and familiarity with data analysis methods
• Familiarity in working with Data Pipelines
• Familiarity with AWS
• Has delivered and integrated REST API's
• Ability to deploy and configure a technical product to suit customer requirements
• Ability to prioritise and organise tasks
• Excellent communication skills
• Ability to work in teams and independently as required
• Interest in learning new technologies and domains

Benefits

• An annual leave allowance of 25 days per year plus some public holidays
• Competitive salaries including equity options
• 401k and healthcare provision
• We are currently offering a productivity allowance to support remote working ($100 per month tax free)
• Wellbeing coaching support