Implementation Manager

Summary

Join Elation Health's Professional Services team as an Implementation Specialist and help our largest customers successfully adopt and utilize our SaaS cloud-based clinical platform. You will be responsible for managing the deployment of Elation's solution to medium and large-scale customers, ensuring quick time to value. This cross-functional role involves collaborating with Sales, Customer Support, Support Engineering, Partnerships, and Product teams. Exceptional customer-facing communication skills and the ability to explain technology to diverse audiences are essential. You will champion Elation's values and enable customer success from launch to scale. The role demands strong priority management, high emotional intelligence, and proficiency in using AI tools to enhance efficiency and customer experience. This is a high-visibility position within the company.

Requirements

• 4+ years of experience in a Customer Success, implementation, strategic or management consulting role. Enterprise SaaS experience preferred
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end to end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software

Responsibilities

• Be on the front-lines and ensure our customers achieve their clinical and operational goals through implementation of Elation’s solution, collaborating with both external and internal stakeholders to get the job done
• Manage the deployment of Elation’s solution to large and medium scale customers, enabling customers to achieve quick time to value in their investment
• Create and execute project plans that include success criteria, and a repeatable playbook for future implementations
• Track implementation progress, participation, product adoption, and account health
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Deeply understand the Elation’s capabilities and explain them to customers of all types
• Proficiency in the use and application of AI tools to enhance efficiency and the customer experience