Implementation Manager

Summary

Join Procore Technologies as a dynamic Implementation Manager, Emerging, Specialty Contractor to onboard SMB customers onto the Levelset platform. You will manage customer portfolios, guiding them through implementation and training to achieve 'go-live' status. Decrease time-to-value for customers and drive product adoption, acting as the initial point of contact to deliver a positive experience. This role involves conducting training sessions, developing new training content, collaborating with customer success managers, assisting with system integrations, and working with the Education Experts team. The ideal candidate possesses 1+ years of customer success or onboarding experience, excellent communication skills, and the ability to thrive in a fast-paced environment. This position offers competitive compensation, including base pay, commission, and equity compensation.

Requirements

• 1+ years of experience in Customer Success or Onboarding, working directly with customers
• Proven ability to guide customers through new processes and ensure their success
• Outstanding communication skills (phone, email, video chat), with an emphasis on clarity, conciseness, and engagement
• Excellent active listening skills
• Ability to thrive in a fast-paced, high-expectations environment
• Self-motivated and resourceful, with a strong desire to make a difference
• Tech-savvy and quick to learn new tools

Responsibilities

• Conduct customer training sessions on Levelset's products, methodologies, and industry best practices through phone, screen-share, email, or occasional in-person communication
• Manage a portfolio of SMB customers through the onboarding process with both webinars and 1:1 meetings
• Develop new training content, including written guides, live webinars, recorded videos, and knowledge base articles
• Collaborate with customer success managers to provide account notes and support to retain and expand customer base
• Assist customers in setting up basic integrations between Levelset and other systems
• Comprehend customer data (jobs, contacts, financials) and its synchronization with Levelset's product offerings
• Work closely with the Education Experts team to innovate and scale existing processes

Benefits

• Base Pay Range $42,840 - $58,905 plus commission for an estimated on-target earnings of $50,400 - $69,300
• This role is also eligible for Equity Compensation
• Generous paid time off
• Healthcare coverage
• Career enrichment and development programs