Implementation Manager, Customer Experience

Summary

Join PosiGen as a remote Implementation Manager - Customer Experience and lead cross-functional teams to enhance operational performance and scalability in solar programs. You will serve as a key link between operations, technology, and customer-facing teams, implementing impactful initiatives. Responsibilities include overseeing internal product strategies, identifying process improvements, and ensuring cross-departmental alignment. Success demands strong analytical skills, operational expertise, and a proactive approach in a dynamic environment. The role involves project management, data analysis, and communication with various stakeholders. This position offers a competitive salary and the opportunity to contribute to the clean energy sector.

Requirements

• Possess strong analytical and strategic thinking skills, with the ability to convert complex data into actionable insights
• Have a proven track record of leading cross-functional projects from ideation through implementation with measurable results
• Be a clear and effective communicator across all levels, with the ability to influence and align diverse stakeholders
• Be a self-starter who thrives in ambiguity and proactively drives initiatives forward with minimal oversight
• Have a deep operational understanding and ability to translate frontline challenges into product solutions
• Be proficient in tools such as Google Workspace, Excel/Sheets, project management software (Asana, Jira), and data platforms (e.g., Looker, Sigma)
• Have experience in customer-centric environments with a strong focus on continuous improvement
• Hold a Bachelor’s degree in Business, Engineering, or a related field
• Have 3–5+ years of experience in product management, project management, or operational strategy, preferably in solar, energy, or technology sectors
• Demonstrate success in developing and scaling new products or programs, from concept to execution
• Possess strong analytical skills with the ability to use data to drive decisions and measure outcomes
• Have exceptional communication skills—written, verbal, and visual—with the ability to influence cross-functional stakeholders and leadership
• Be proficient in project management tools (e.g., Jira, Asana, Smartsheet, Monday.com) and data platforms (e.g., Excel, Looker, Sigma)
• Have the ability to thrive in a fast-paced, ambiguous environment and drive clarity through collaboration and structure
• Have experience working with cross-functional teams including engineering, operations, customer care, and finance
• Possess a bias toward action, with a focus on results, experimentation, and continuous improvement
• Have a passion for clean energy, customer experience, and operational excellence

Responsibilities

• Lead high-impact projects focused on improving operational workflows, tooling, and customer experience across the solar lifecycle
• Facilitate cross-functional collaboration between product, operations, CX, engineering, and executive leadership to drive clarity, prioritization, and execution
• Identify process inefficiencies, system limitations, and data gaps; develop actionable recommendations based on root cause analysis and business intelligence
• Oversee development and optimization of internal platforms and tools by translating business needs into product requirements
• Create structured documentation to support implementation plans, SOPs, and strategic decision-making
• Establish project milestones and tracking systems to monitor performance and ensure timely execution of initiatives
• Communicate status updates and key insights to leadership and stakeholders, enabling informed decisions and business agility
• Support the rollout of new product features and process improvements, ensuring alignment across impacted teams

Preferred Qualifications

• Hold an MBA or equivalent experience
• Have industry experience in residential solar or energy efficiency

Benefits

• Base Salary: $70,000 — $90,000 USD
• Remote work