CRIO is hiring a
Implementation Manager II

Summary

Join CRIO as an Implementation Manager/Associate to manage onboarding processes for new clients, collaborate with cross-functional teams, and expand product knowledge. Work from anywhere, enjoy co-working reimbursement, lunch during training days, unlimited PTO, 401k company match, healthcare, dental, vision, life insurance, professional development, and a salary of $80K - $85K.

Requirements

• BA/BS degree preferred
• 1 - 3 years experience in an implementation, professional services role (with software tech experience), or other clinical research experience
• Excellent writing, interpersonal, organizational and time management skills
• Strong PC/Mac skills including proficiency with Office Suite/G Suite tools
• Ability to work independently yet support team responsibilities and goals
• High integrity and positive can-do attitude
• Familiarity with Live Chat, Slack and project management tools (JIRA/Confluence)

Responsibilities

• Manage onboarding process for newly-signed CRIO clients
• Evaluate product / feature use, and coordinate engagement through structured onboarding process
• Collaborate with cross-functional teams to optimize and iterate all aspects of the customer experience through implementation while focusing on pain points/use cases discovered in the sales process
• Schedule, host, and execute full onboarding projects and run ‘live’ (remote) trainings

Preferred Qualifications

• Experience with Looker a plus
• Prior work experience in, healthcare, SAAS, clinical research or academia

Benefits

• Work from anywhere
• Co-working Reimbursement
• Lunch on us - During Training Days
• Unlimited PTO
• 401k company match
• Healthcare
• Dental
• Vision
• Life insurance
• Professional development