Implementation Scientist

Summary

Join SOPHiA GENETICS as an Implementation Scientist in North America and play a pivotal role in onboarding new organizations onto their genomics platform. You will leverage your NGS expertise and customer focus to ensure seamless project execution and adoption of their innovative solutions. This role involves managing projects, coordinating stakeholders, providing technical training, and driving customer satisfaction. The position requires a relevant BSc, MSc, or PhD, along with direct experience in NGS and bioinformatics. Excellent communication and interpersonal skills are essential. SOPHiA GENETICS offers a comprehensive benefits package, including health insurance, retirement contributions, paid time off, and various other perks. The company is recognized for its innovative culture and commitment to patient care.

Requirements

• BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar
• Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical
• You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines
• Excellent communication, presentation, and interpersonal skills are required

Responsibilities

• Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW)
• Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
• Coordinate technical and executive stakeholders at all levels both internally and externally
• Provide all onboarding support & technical training throughout the customer-defined NGS workflow
• Drive customer satisfaction through first routine run, and support ongoing application training

Preferred Qualifications

Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required

Benefits

• Outstanding Medical (with Telemedicine), Dental, and Vision Plan with 90% employer contributions, including $0 deductible plans options
• Life and AD&D company provided
• Company 4% match 401K contributions
• Company-paid Short and long-term disability insurance
• 20 Days PTO (Increases with tenure), 5 sick days and 13 Public holidays recognised
• FSA commuter benefits
• Supplemental employee insurance options are available for Accident, Critical Illness, Hospital and Legal
• Voluntary Pet Insurance and Auto and Home options
• Employer Assistance Program free for all employees