Implementation Specialist

Summary

Join Ncontracts as an Implementation Specialist and lead the onboarding of new clients onto our product suite. You will act as the primary client contact, conducting training sessions and building strong relationships. Responsibilities include ensuring smooth conversions, addressing client needs, and maximizing product utilization. You will also collaborate with team members, sales partners, and leadership to resolve issues and improve processes. This role requires 2 years of implementation or training experience and strong communication and organizational skills. Ncontracts offers a fun work environment and a comprehensive benefits package, including medical, dental, vision, paid time off, and a 401(k) with company match.

Requirements

• 2 years prior implementation or training experience required
• Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training
• Strong communications and interpersonal skills
• Demonstrated organizational and time management skills
• Ability to manage project completion with tight deadlines
• Ability to work efficiently and effectively independently and on project teams

Responsibilities

• Lead the process of transitioning new clients from their existing systems to the Ncontracts product suite; utilize effective client service and change management practices to ensure a smooth conversion
• Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate
• Conduct telephone/web-based and/or face-face training sessions with new users
• Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients’ requirements and business objectives are defined clearly that they are well understood by the entire project team
• Serve as the subject matter expert and advocate for the Ncontracts product suite; ensure set up is consistent with the clients’ needs and expectations
• Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals
• Investigate, analyze, and recommend solutions for client needs; collaborate with Implementation leadership and Support staff to eliminate recurring issues
• Maintain accurate project status in Ncontracts project management system; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks
• Work closely with sales partners to ensure client expectations are being met; provide product expertise to support the Sales team when needed
• Transition clients to ongoing Client Support resources upon successful implementation
• Train and mentor new team members
• Serve as a thought leader for continuous improvement of the Implementation process. Identify broad level enhancements that will continue to foster the delivery of an “amazing client experience” and drive client satisfaction and retention. Provide recommendations for advancing project management processes and/or methodologies

Preferred Qualifications

• Experience working in Vendor Management, Business Continuity, Enterprise Risk Management and/or Lending Compliance roles preferred
• Knowledge or Ncontracts’ solutions a plus

Benefits

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability
• Flexible Spending Account & Health Savings Account
• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
• Pet Insurance
• 401 (k) with company match with eligibility on Day 1 of employment
• 2 Paid Volunteer Time Off Days