Implementation Specialist

Summary

Join Osmind, a technology company focused on psychiatry, as an Implementation Specialist. You will be the primary contact for practices during their 3-5 month implementation journey, integrating them into Osmind's technology platform and service offerings, including Revenue Cycle Management (RCM). This critical role ensures partner practices' long-term success. Key responsibilities include leading EHR implementation and configuration, managing multiple concurrent implementations, designing and delivering training programs, and implementing RCM and other support services. The ideal candidate has 3+ years of healthcare technology implementation experience, proven EHR implementation skills, strong project management abilities, and excellent communication skills. Osmind offers a competitive salary ($72,800-$95,000 annually) plus equity, and a wide range of employee benefits.

Requirements

• 3+ years of healthcare technology implementation experience with demonstrated success in complex, multi-stakeholder environments
• Proven experience with EHR implementations, including configuration, data migration, and workflow optimization
• Strong project management skills with the ability to manage multiple implementations simultaneously while maintaining strong attention to detail
• Excellent communication and relationship-building abilities with healthcare providers, practice administrators, and technical teams
• Experience training healthcare providers on new technology systems, with the ability to adapt training style to different learning preferences
• Strong problem-solving skills and detail orientation with the ability to navigate complex technical and operational challenges

Responsibilities

• Lead end-to-end EHR implementation and configuration processes for new practice partners
• Configure workflows within our technology platform to align with each practice's unique operational needs
• Ensure seamless integration between existing practice systems and our platform
• Troubleshoot technical issues and coordinate with development teams as needed
• Manage multiple concurrent implementations while maintaining high-quality standards and timelines
• Develop and execute detailed implementation project plans for each practice
• Coordinate cross-functional resources, including technical, clinical, and service teams
• Monitor progress against milestones and proactively address potential roadblocks
• Design and deliver comprehensive training programs for healthcare providers and staff
• Create customized training materials and documentation for each practice
• Facilitate user adoption through hands-on support and ongoing guidance
• Ensure staff confidence and competency with new systems before go-live
• Implement RCM and other practice support services alongside technology solutions
• Collaborate with service delivery teams to ensure smooth transitions
• Establish ongoing support processes and communication channels
• Conduct post-implementation reviews and optimization sessions

Preferred Qualifications

• RCM or practice management services implementation experience, particularly with billing, coding, and revenue optimization
• Knowledge of psychiatric or behavioral health practices, including understanding of specialty workflows and compliance requirements
• Familiarity with healthcare IT infrastructure and integrations, including HL7, FHIR, and other healthcare data standards
• Experience with change management methodologies and user adoption strategies

Benefits

• Healthcare
• Dental
• Vision
• Generous family leave
• FSA/DCFSA
• Mental health benefits
• A 401(k) plan
• Flexible paid time off