Implementation Specialist

Summary

Join SecurityScorecard as a Senior Implementation Consultant and lead client onboarding and implementation engagements, maximizing the value of our platform. You will be a critical resource for both customers and internal teams, advising on configuration, best practices, and application functionality. Daily interaction with clients, including executive leadership, and collaboration with internal teams are key aspects of this role. Success in this position requires strong problem-solving, communication, and organizational skills, along with the ability to explain technical concepts clearly. This role is based in Egypt but supports EMEA customers, requiring English fluency. The position reports to the Sr. Manager, Implementation Services within the Customer Success organization.

Requirements

• 3+ years of onboarding, customer success, sales, solutions architecting, or consulting experience in support of cybersecurity or Software as a Service platforms
• Literacy and knowledge of standard business operations and productivity software: MS Outlook/Word/Excel/Powerpoint, Salesforce, JIRA
• Excellent communication & presentation skills
• Self motivated, organized, and capable of interacting with C-Suite and technical personnel from client organizations
• Must be fluent in English

Responsibilities

• Lead onboarding and implementation engagements, helping new clients to quickly exploit and operationalize SecurityScorecard products and services
• Collaborate with customers on product training, UAT and testing scripts process, preparing training materials and sessions with customers
• Understand the onboarding and implementation project timeline, milestones, and deliverables, driving execution to deliver the project on-time and under budget
• Hand-off onboarded customers to Customer Success and Support, ensuring that customer use cases are documented and shared accurately
• Perform SSC product(s) demonstrations to internal and customer audiences
• Continually research and learn about current and future SecurityScorecard products and services and propose configuration changes to maximize customer value and adoption
• Collaborate with customer and internal teams to design the optimal configuration and assess the impacts of various configuration options, informing the client of any issues or risks with the recommended solution(s)
• Support the Solution Architect leading client discovery and configuration workshops to understand the client’s current configuration and business processes
• Support the Data Migration team by assisting with system mapping and testing migrated data
• Field client feedback and respond to reported issues, working closely with Product and Engineering teams to resolve
• Be the first line of support consulting on system functionality and changes to business workflow
• Collaborate on internal initiatives and departmental projects

Preferred Qualifications

• Experience successfully delivering B2B SaaS software implementations or onboarding
• Knowledge of Cybersecurity concepts and principles, including an understanding of Third-Party Risk Management
• Deep understanding of industry challenges, trends, traditional and non-traditional competitive landscape, etc
• Business or technical consulting experience for enterprise-level clients
• Knowledge of various software development and cloud technologies, including API concepts and Kafka data streams, Amazon Web Services, Google Cloud, Java, Kibana
• The ability to create or run scripts in common programming languages, such as Python

Benefits

• Competitive salary
• Stock options
• Health benefits
• Unlimited PTO
• Parental leave
• Tuition reimbursements