Inbound Contact Center Supervisor

Summary

Join WelbeHealth as a Welbe Advocate Hub Supervisor and oversee call center operations, ensuring exceptional customer service. You will lead a team, mentoring and guiding members in their daily tasks. Responsibilities include hiring, training, and developing team members, identifying optimal workflows, providing support and resolving escalations, and preparing reports to improve processes. The ideal candidate has at least two years of supervisory experience in a call center, demonstrated experience in coaching and training staff, and knowledge of technology and software applications. WelbeHealth offers a competitive compensation package, including medical, dental, and vision insurance, flexible remote work options, generous PTO, and advancement opportunities.

Requirements

• Minimum two (2) years of supervisory-level experience within a call center environment that helps maintain contact center volume and operations, referrals/authorizations, medical records, etc
• Demonstrated experience coaching, training, and motivating staff
• Knowledgeable with technology, especially software applications, phone systems, and electronic medical records systems

Responsibilities

• Hire, train, and develop new and existing team members within the Welbe Advocate Hub
• Help in identifying optimal workflows and establishing best practices for daily operations and policies/procedures
• Provide support to the team, including the handling and resolving of urgent escalations with a high level of efficacy and courage to love
• Prepare reports and evaluate data to improve processes and monitor team performance

Preferred Qualifications

Lean Six Sigma and/or Process Improvement Certificate, preferred

Benefits

• Medical insurance coverage (Medical, Dental, Vision)
• Flexibility with remote, work from home schedule
• Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time
• Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
• And additional benefits
• $67,829 — $89,535 USD
• 401k match
• Healthcare coverage
• A broad range of other benefits