Inbound Sales Representative

Summary

Join A Place for Mom as a Welcome Advisor and work remotely as an inside sales representative, conducting in-depth consultations with families seeking senior care options. You will educate families on customized senior care, act as a liaison between families and providers, and meet daily production benchmarks by referring families and scheduling tours. This role requires 2+ years of inside sales/inbound call center experience, exceeding sales targets, multitasking abilities, strong computer skills, and successful completion of new hire training. The position offers a base salary of $45,760, on-target earnings of $74,000, and benefits including 401(k) matching, dental, health, and vision insurance, and paid time off. Schedules are 40 hours per week and may include evenings, weekends, and holidays.

Requirements

• Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), which consists of referring families out to communities and scheduling tours for them to ultimately drive move-ins
• As a Welcome Advisor you will be the company’s first interaction with a family with the goal of being empathetic to their situation and delivering a great family experience
• Two or more years of experience in inside sales/inbound call center
• History of exceeding sales targets
• Ability to multitask; simultaneously talk on the phone and take notes on the computer
• Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system
• Successfully complete new hire training program

Responsibilities

• Work in a growing, fast-paced industry as an expert resource for families on senior care options, delivering an exceptional experience aligned to our company mission
• Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence
• Conduct in-depth initial consultation calls with families
• Educate families on customized senior care options, and work to find the senior living communities and home care providers that best match their needs
• Act as the liaison between families and senior housing communities or care providers

Benefits

• Base Salary: $45,760 ($22.00 an hour)
• On Target Earnings: $74,000 ($28,240 variable bonus (Uncapped)
• 401(k) plus match
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off