Inbound Sales Representative

Summary

Join A Place for Mom as an Inbound Phone Sales Representative and use your consultative sales skills to convert inbound leads into revenue. You will conduct in-depth consultations, educating families about senior care options and matching them with suitable providers. This remote position requires strong phone sales experience, exceeding sales targets, and multitasking abilities. The role involves working a 40-hour schedule, including evenings and weekends, with a base salary of $45,760 and on-target earnings of $74,000. You will be the family’s first point of contact, providing guidance and support with empathy and a consultative approach. Success is measured by daily production benchmarks, including inbound and outbound calls, ultimately driving move-ins.

Requirements

• Two (2) or more years of experience in high-volume inside sales/inbound phone sales
• History of exceeding sales targets
• Ability to multitask; simultaneously talk on the phone and take notes on the computer
• Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system
• Successfully complete new hire training program

Responsibilities

• You will be using your existing skills and proven success in direct-to-consumer sales to convert high-volume inbound phone leads into revenue
• You will use an ACD (auto answer) phone system for the high-volume intake of inbound, pre-screened phone leads daily while working remotely from your home office as an inside sales representative
• Our Inbound Phone Sales Representatives are expected to work an assigned shift with strong schedule adherence
• As an expert resource for families seeking senior care options, you will conduct in-depth initial consultation calls
• During these calls you will educate families about customized senior care options and work to find the senior living communities and home care providers that best match their needs
• As a Welcome Advisor you will be the family’s first interaction with A Place for Mom
• Using empathy, grace, and a consultative approach, you will provide guidance and support to deliver a great family experience
• You will act as the liaison between families and senior housing communities or care providers
• Your success will be measured by reaching daily production benchmarks (inbound calls and outbound return calls) using an ACD [auto answer] phone system
• Your goal is referring families out to communities and scheduling tours for them to ultimately drive move-ins

Preferred Qualifications

Experience within Senior Living or Home Care organizations is desired, but not required for this position

Benefits

• Base Salary: $45,760 ($22.00 an hour)
• On Target Earnings: $74,000 ($28,240 variable bonus (Uncapped)
• 401(k) plus match
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off